Tops Software Llc

Steph Mi 

on Google

3 weeks ago

Absolute unprofessionals. Is this even a real company or AI bots? I scheduled a consultation from an email link I was sent. No contact person's name or anything. I prepare, and 5 minutes before the meeting I received a cancelled notification. No email, or explanation. Really?!!! Yikes!!!. If that is how they treat a consultation, man I think that was a clear indicator of how they probably do business in my opinion. Soooooooo.....I'm good on them, I don't think I need to see more. 

Laura Martinez 

on Google

2 months ago

I don't understand how these people are still in business. Constant issues with book keeping creating problems for residents being hit with late fees that should not be applied. Why are why paying twice, once for the service and again for their incompetence? Hopefully our building will be switching to another company soon. If you're exploring working with Enumerate, I recommend you go somewhere else. Too many issues for too long, no willingness to do better. 

Alex Mak 

on Google

10 months ago

My issue is not with the software but rather their monthly bookkeeping services, I hired them in May 2025, to handle the bookkeeping for our 391 unit condo association and advised them of issues that needed correction, 6 month later issues still not resolved, they are 2-3 month behind in financial statements presentations bank recs and general accounting, very poor communication , zero help with our budgets. Will be exploring other companies in 2026 if they don’t get their act together. 

Mike DeFi 

on Google

a year ago

welp based on the reviews here, they are all true 100% - this is coming from an actual homeowner using this ridiculous system. They can't even get a simple ACH input form correct and their "portal" fails on bank setup, displays an error! At the very least offer a MANUAL, SNAIL MAIL option! incompetence at it's best here. 

Kathy 

on Google

a year ago

The handling of issues no longer exist. The support department does not pick up the phone. The email responses to a submitted request takes day's and the response from them does not make any sense. Every single time they do a "New Release", another part of the software breaks down. The one thing they are consistent with is breaking their own software and most of the time they know it, and they don't communicate it with the customers. Worst customer service I've experienced.