Thunderroad Financial

Bill J. 

on Birdeye

a year ago

This is the worst loan company anyone could possibly have . Beware caution you have to call every month if you want your payment to go toward your payment not interest . To get it corrected you have to call the following month when your statement is due . They refuse to send the corrected invoice . If you persist the mark your account for internet payment and you get no statement . I have spoken to Stephanie the VP of loans and customer service and Wade supervisor for phone payments and they promise that this will be correct... read more

zack d. 

on Birdeye

a year ago

Just a heads up, I bought a bike out of sturgis last year through thunder road financial and by far the worst experience I have had with a lender. I highly recommend never using them. Paid my bike off beginning of February, called them two weeks later to check on my title, they said it should be on its way, another two weeks go by still nothing so I call them again and they give me the runaround saying they’ll call me back with an answer. Never got a call so I’m getting pissed and finally get in touch with the title departme... read more

Glad 

on Birdeye

4 years ago

Very slow customer service, will be on the phone waiting to talk to a rep for a long time. Very time you make a transaction with them they charge $8.95 as a service fee.  

Raymond A. 

on Birdeye

4 years ago

These people are bad for business trying to make a payment never withdraw the money out of my bank account now been paying late fees damaging my credit score this is the third time 

Jerry & Diana L. 

on Birdeye

4 years ago

Payment portal is useless. I've tried to setup ACH for automatic draft THREE times! I send in the paperwork, they lose it. BUT....for a "fee" of $8.95, they will process a payment from me. Phone calls to customer service have had me on hold for over 2 hours...if I could give negative star rating, I would. Worst banking experience I've ever experienced. I will be moving my motorcycle loan....my advice is to not waste your time with this poor excuse of a lending company. 

Joseph B. 

on Birdeye

5 years ago

Sold bike to a dealership and they were sending in a pay check for payout. A day after receiving the paycheck I still get billed through auto pay. I call Saturday when I notice my banks over drafted and am told the finance department is closed. This is after calling twice and waiting on hold, then getting a voicemail is full. Monday I call back, I’m told I should of stopped auto billing and it takes up to three days. They’re holding my refund for 10 business days until the payment is cleared and that they won’t talk about au... read more

PARISCAM@YMAIL.COM 

on Birdeye

5 years ago

This bank is so unprofessional....staff extremely rude. Jennifer collateral manager has no clue what she is doing. Would not take a payment from me I was 2 weeks late always been current on it. they want to come pick up my slingshot. Beware do not go through this bank.