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Thrifty Rental Car - BWI

1.7

About this business

Location details

Baltimore/Washington International Thurgood Marshall Airport, 7410 New Ridge Rd, Hanover, MD, 21076, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 10:00 p.m.
Tue7:00 a.m. to 10:00 p.m.
Wed7:00 a.m. to 10:00 p.m.
Thu7:00 a.m. to 10:00 p.m.
Fri7:00 a.m. to 10:00 p.m.
Sat7:00 a.m. to 10:00 p.m.
Sun7:00 a.m. to 10:00 p.m.
1.7386 reviews
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Maura Ostergaard's profile image
Maura Ostergaard 
a week ago

I have traveled extensively for the past 25 years and never have I experienced worse customer service than I did on Friday night October 10th at the Baltimore Airport Thrifty car rental agency. I got in line for my rental car around 9:20 PM (which had been secured 2 weeks earlier). I waited in line almost 90 minutes at which time the clerk came out from behind the counter and said , ‘We are closing, and we don’t have any more cars’. She then walked us over to their partner, Hertz, deposited the 5 of us waiting for cars to th... read more

Emre Kechagia's profile image
Emre Kechagia 
a week ago

Whole the process was literally a joke. We waited on the line for an hour and then as we talked to the agent apparently they didn’t have cars and we needed to wait until they have them. We have waited for another 2 hours to get the car. 

Allan Spagnardi's profile image
Allan Spagnardi 
a week ago

Wow. This was a joke on all of us. We confirmed our reservation the night before we flew into Baltimore. Upon arrival we took the shuttle to the car rental area. We noticed a rather large line for Thrifty (someone of the other companies had long wait times as well). Come to find out there are no cars available and WHY WOULD YOU CONFIRM ME IF YOU KNOW YOU DON’T HAVE VEHICLES??? Ended up taking a Lyft but this put a real damper on the weekend trip. Dollar rental is the same company and they also were without cars. Apparently t... read more

LOUTFİ KECHAGİA's profile image
LOUTFİ KECHAGİA 
a week ago

Worst service ever, we had to wait 3 hours. They didn't even have cars, they didn't notify none of the customers about that and just would tell you that you have to wait for it to come for a couple of hours after you have paid for it. 

Kelly Gillease's profile image
Kelly Gillease 
a week ago

Been waiting over 90 minutes when there were only 7 people in line. Maybe there's no cars? No one is communicating anything. Terrible service. 

Frequently asked questions about Thrifty Rental Car - BWI

How is Thrifty Rental Car - BWI rated?

Thrifty Rental Car - BWI has a 1.7 star rating with 386 reviews. 

When is Thrifty Rental Car - BWI open?

Thrifty Rental Car - BWI is open now. It will close at 10:00 p.m.  

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