This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Baltimore/Washington International Thurgood Marshall Airport, 7410 New Ridge Rd, Hanover, MD, 21076, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 7:00 a.m. to 10:00 p.m. | |
Tue | 7:00 a.m. to 10:00 p.m. | |
Wed | 7:00 a.m. to 10:00 p.m. | |
Thu | 7:00 a.m. to 10:00 p.m. | |
Fri | 7:00 a.m. to 10:00 p.m. | |
Sat | 7:00 a.m. to 10:00 p.m. | |
Sun | 7:00 a.m. to 10:00 p.m. |
I have traveled extensively for the past 25 years and never have I experienced worse customer service than I did on Friday night October 10th at the Baltimore Airport Thrifty car rental agency. I got in line for my rental car around 9:20 PM (which had been secured 2 weeks earlier). I waited in line almost 90 minutes at which time the clerk came out from behind the counter and said , ‘We are closing, and we don’t have any more cars’. She then walked us over to their partner, Hertz, deposited the 5 of us waiting for cars to th... read more
Whole the process was literally a joke. We waited on the line for an hour and then as we talked to the agent apparently they didn’t have cars and we needed to wait until they have them. We have waited for another 2 hours to get the car.
Wow. This was a joke on all of us. We confirmed our reservation the night before we flew into Baltimore. Upon arrival we took the shuttle to the car rental area. We noticed a rather large line for Thrifty (someone of the other companies had long wait times as well). Come to find out there are no cars available and WHY WOULD YOU CONFIRM ME IF YOU KNOW YOU DON’T HAVE VEHICLES??? Ended up taking a Lyft but this put a real damper on the weekend trip. Dollar rental is the same company and they also were without cars. Apparently t... read more
Worst service ever, we had to wait 3 hours. They didn't even have cars, they didn't notify none of the customers about that and just would tell you that you have to wait for it to come for a couple of hours after you have paid for it.
Been waiting over 90 minutes when there were only 7 people in line. Maybe there's no cars? No one is communicating anything. Terrible service.
Thrifty Rental Car - BWI has a 1.7 star rating with 386 reviews.
Thrifty Rental Car - BWI is open now. It will close at 10:00 p.m.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com