Thrifty Car Rental South Yarra

fu xuejie 

on Google

4 months ago

I give 1 star because I can’t give it 0. Very bad experience, so angry and so disappointed to this country. Here is the story. I have already placed the order three days before I picked up the car. There is absolutely no sudden order. But when I picked up the car, I was told that the car I booked would be delayed by two hours, but at that time, I really needed to get the car to pick up my parents and children. They took a thirteen-hour flight and didn't have an Australian phone card, so I had to arrive at the agreed place be... read more

Majeda Rizk 

on Google

6 months ago

Very poor customer service . Upon returning our hired car we were charged extra $50 for petrol even though we filled it up . When I was arguing with staff over the phone that car had more available km then when we hired it, she told me to stop shouting at her ( which I was not) and hanged up the phone on me! She was supposed to email me photos of the petrol metre before and after but she never did. So this is how Thrifty deals with customer valid issues by accusing them they are abusive and hangs up on them. Great resolution... read more

Ross D'Arcy 

on Google

11 months ago

Very poor service. Awful staff who were incredibly rude and shouted at me when I asked simple questions about the terms and conditions. Avoid this branch. 

APRO p 

on Google

a year ago

We hired the car here to go to the great ocean road. We suddenly gor a warning in the middle of the trip that the battery of the car keys was low. There was no manual key. We drove to another rental office and they did not have any batteries. We had to stop the trip, drive to a supermarket, buy the key and pay for it ourselves. When we returned the car we told them about it and they said they could not do anything to refund me. I was not expecting that service.