Thrifty Car Rental - Boston - Harvard Square Hotel, Ma Tle

Anonymous 

on Google

a year ago

I rented a car from Boston airport as i was visiting my ailing aunt. To extend the rental by a day they made me go to the rental place at the airport. I had to drive an hour each way and stand in line for two hrs to get the extension. Its mind boggling that i had to spend more than fours to get the extension. They would not do it over the phone or online. I am traveling to visit an ailing relative and every moment is precious. But i had to waste this much time just for an extension that I should have ben able to over the pho... read more

Som Bose 

on Google

a year ago

I rented a car from Boston airport as i was visiting my ailing aunt. To extend the rental by a day they made me go to the rental place at the airport. I had to drive an hour each way and stand in line for two hrs to get the extension. Its mind boggling that i had to spend more than fours to get the extension. They would not do it over the phone or online. I am traveling to visit an ailing relative and every moment is precious. But i had to waste this much time just for an extension that I should have ben able to over the pho... read more

L Z 

on Google

2 years ago

My electric car rental (don't ever rent one btw) from the airport is not taking a charge from any charging station (giving me a message that it can't charge because the cord isn't inserted fully--and it is)... Anyway, Thrifty support says exchange it at another Thrifty location but this place isn't answering the phone even though it's still during open hours. I'd avoid Thrifty car rentals in the Boston area for sure. 

Bobby Hazel 

on Google

2 years ago

Do not rent from here, they will waste your time. Like other reviewers, I went to this location to return a car during normal posted business hours but it was closed -- there was a sign on the door saying to go to a different location. Customer support said on the phone that the office should not be closed. Furthermore, the door for the office was open and left ajar. Whatever employee who was supposed to be at the office that day failed to close the door. The deadbolt had been turned but it was not latched. Anyone could have... read more

Michael Salib 

on Google

2 years ago

I picked up a car here and it was fine. When I tried to return it, the office was closed. There was no sign. The hotel clerk next door explained that the thrifty clerk showed up for an hour and then closed up and wouldn't be returning. I called thrifty and the representative didn't believe that this location was closed until they tried calling. I had to return in Boston which ate up another 90 minutes of my day. Don't rent cars here. The location isn't staffed consistently and the posted hours on thriftys website and Google ... read more