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The Willows Assisted Living

2.3

About this business

Location details

3440 Niles Rd, St Joseph, MI, 49085, United States

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WeekdayScheduleStatus
Mon8:30 a.m. to 5:00 p.m.
Tue8:30 a.m. to 5:00 p.m.
Wed8:30 a.m. to 5:00 p.m.
Thu8:30 a.m. to 5:00 p.m.
Fri8:30 a.m. to 5:00 p.m.
Sat8:30 a.m. to 5:00 p.m.
Sun8:30 a.m. to 5:00 p.m.
2.318 reviews
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Sallie Roman's profile image
Sallie Roman 
on Google
a month ago

Would highly recommend The Willows! The level of care was top-notch, staff was amazing and attentive, a variety of activities and a genuine feeling of care and concern for my father!!! 

DMF Junk Removal's profile image
DMF Junk Removal 
on Google
5 months ago

I will not recommend working at the Willows, or put your loved ones here. The management is very poor and unfriendly. They are unorganized and very demanding at all times. They don’t care or even pay attentively to the needs of the employees. If you want to take a day off for personal/medical reasons, they will try to make you like slaves and force you to work even harder and will even threaten you. They don’t even have regular meetings, only if there is a problem then they will conduct meetings. The training is very poor, a... read more

N M's profile image
N M 
on Google
8 months ago

I AM TIRED OF THE STAFF HURTING MY MOTHER-IN-LAW! She has told me that on THREE separate occasions, the staff mishandled her and injured her. And then the staff has the NERVE to tell me to ask my mother-in-law to be kinder to the staff. That is WILDY INAPPROPRIATE. Shame on this facility! Act like adults! Edit: it has been a month since my review and NOTHING has improved. The staff is straight rude to my mother-in-law and when she told the employee that she didn’t need to get sassy with her, THE EMPLOYEE ARGUED that she wasn... read more

N M's profile image
N M 
on Google
9 months ago

I AM TIRED OF THE STAFF HURTING MY MOTHER-IN-LAW! She has told me that on THREE separate occasions, the staff mishandled her and injured her. And then the staff has the NERVE to tell me to ask my mother-in-law to be kinder to the staff. That is WILDY INAPPROPRIATE. Shame on this facility! Act like adults! 

Wesley Kirk's profile image
Wesley Kirk 
on Google
11 months ago

Staff dropped my mother and had the audacity to ask me to ask my mother to be nicer to them recovering from a stroke no sympathy just complaining and intimidation. Rough with patients no locks on the doors… insane we have to pay for this service as well as provide our own medical equipment. The management doesn’t care at all not one apology in the conversation just excuses. Not to mention the night supervisor grabbing her boyfriend/whomever to stare in the window to try to intimidate me. I’m doing everything I can to get my ... read more

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Frequently asked questions about The Willows Assisted Living

How is The Willows Assisted Living rated?

The Willows Assisted Living has a 2.3 star rating with 18 reviews. 

When is The Willows Assisted Living open?

The Willows Assisted Living is closed now. It will open at 8:30 a.m. 

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