The Tile Shop

Amber Scully 

on Google

a month ago

Purchased kitchen floor tile from Elliott at The Tile Shop after my kitchen floor was destroyed by a water issue. During such a stressful time Elliott was extremely helpful and patient while I navigated the selection and all the way through the process...all over the holidays nonetheless. Thank you so much and will definitely be back for my next project!! 

Brian Kane 

on Google

2 months ago

Renovating a home can be a very stressful ordeal but working with Elliot & Elliot at The Tile Shop made this part of the process so much easier. As if their product knowledge, recommendations, and helpful attitudes weren't enough, their flexibility in dealing with the many exchanges, returns, and changes to our plans made the entire process as enjoyable as picking out tile can be. If you are considering starting a project in the near future, or if you are already neck deep into one, save yourself a lot of trouble and head st... read more

Bharath G 

on Google

2 months ago

Extremely poor communication and follow-up. I placed a small order at the Hoffman location — several boxes were missing, and some of the delivered ones were damaged. I was told to pick up the remaining boxes from the Lombard location, but when I got there, they weren’t available. It’s frustrating that before placing the order, I received several calls and emails, but after the purchase, there was no proper support or service. 

Hoffman 

on Google

4 months ago

From the moment I walked into the store, I felt a genuine warm welcome from the entire team. Elliott, my sales representative, was extremely professional, patient, and knowledgeable. He took the time to show me different options, answered all my questions, and guided me through the process without any pressure to buy. The store manager was equally friendly and accommodating, making the experience even smoother. What truly stood out was the convenience and professionalism after the initial visit. My next purchase was handled ... read more

Carol Balabanow 

on Google

5 months ago

I went to The Tile Shop on Higgins Rd and received superb service on two projects from beginning to end. The store contained the exact subway tiles I needed, as well as the William Morris tiles that added a beautiful splash of color. Cliff guided me through the measurements and offered excellent design advice and Eliot was very helpful in providing a credit for the tiles I didn’t use. When I needed a couple extra pencil tiles they made every accommodation to get them to me immediately. My project exceeded my expectations tha... read more