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The Tax Experience
- Finance
- Rochester, NY
About this business
Location details
1320 Buffalo Rd Suite 203, Rochester, NY, 14624, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
They were wonderful when we were a smaller business but as we grew they grew and now we are unable to get someone to respond to our emails, calls or texts. I'm not sure if they are still operating.
This is my first year working with The Tax Experience, which was a smooth process and very easy to use. The app is understandable and easy to manage. I love that it didn't break my pockets to file with The Tax Experience. Thank you for your help, and I will see you next year to file again!
I had an extremely disappointing experience with The Tax Experience. They took my money but never actually filed my taxes. IRS tax transcripts confirm that no tax return was submitted for my company in 2021 or 2022, despite their claims. This has caused unnecessary complications and delays, and now I have to visit the IRS office myself to resolve the issue. If you're looking for a reliable tax service, I strongly recommend going elsewhere. This company does not follow through on its commitments, and their failure to file has... read more
Horrifically disappointed. Paid good money to simply have my taxes filed. I had to follow up with Annette to see if my taxes were submitted before the tax deadline and they were not. After pressing her on the point and asking why they were not filed, she completely ghosted me and locked me and my wife out of our tax portal. We have not received a refund and are disputing the entire contract with the credit card company as ZERO services were rendered. Don't fall for this poor excuse for a company with no reputation or compete... read more
Annette and her team are professionals. They had patience with during my first tax prep for a corp. I was guided through the process with respect. Everything came up great and I'm happy with their service. I'll recommend anyone to The Tax Experience LLC.
Frequently asked questions about The Tax Experience
How is The Tax Experience rated?
The Tax Experience has a 3.6 star rating with 10 reviews.
When is The Tax Experience open?
The Tax Experience is open now. It will close at 7:00 p.m.
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