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The Summit Federal Credit Union
- Finance
- Rochester, NY
About this business
Location details
1660 Monroe Ave, Rochester, NY, 14618, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 10:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I called the 800 number for help setting up my online account. Automated voice said it was transferring me. After a short pause it said, “sorry, I didn’t hear your reply”, another pause then “please answer yes or no”, but there were no questions for me to reply to. This happened another 3 times before it sent me to a queue to talk to a live agent but there was a long wait time. I hung up. I will likely have to visit a branch to actually get help. Not a great 1st experience.
We went through some financial trouble and switched here from m&t Bank and have never looked back. Having been in a previous credit union, we knew the advantages and have found them to carry over to Summit. Everyone is always helpful and friendly. I can't think of any issues that I've ever had in general, and if we did it is probably because they were minor and quickly solved.
DO NOT BANK WITH SUMMIT. Customer service has never been worse; they outsource all calls internationally and you are quite literally never speaking with someone who is intellegent and willing to help. I requested new credit/debit cards, and the staff was so unintelligent and useless that they mistakenly cancelled both my current cards. There is a 30-day notice to get new cards, so I'm now left without them thanks to the sheer ineptitude this horrendous bank boasts. I'm switching to another bank first thing tomorrow. DO NOT B... read more
I'm So Appreciative For The Concen And Help That's Given At Summit Federal Credit Union..I Would Recommend That You And Family Go And Experience Them..U Won't Regret IT!.. GREAT CUSTOMER SERVICE!..
Frequently asked questions about The Summit Federal Credit Union
How is The Summit Federal Credit Union rated?
The Summit Federal Credit Union has a 4.1 star rating with 18 reviews.
When is The Summit Federal Credit Union open?
The Summit Federal Credit Union is open now. It will close at 4:00 p.m.
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