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The Great Escape Canton

4.0

About this business

Location details

4831 Whipple Ave NW, Canton, OH, 44718, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 8:00 p.m.
Tue10:00 a.m. to 8:00 p.m.
Wed10:00 a.m. to 8:00 p.m.
Thu10:00 a.m. to 8:00 p.m.
Fri10:00 a.m. to 8:00 p.m.
Sat10:00 a.m. to 6:00 p.m.
Sun11:00 a.m. to 5:00 p.m.
4.0367 reviews
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Fred C.'s profile image
Fred C. 
4 months ago

Just wanted to let everyone know how great of a experience I have had with this place from purchasing my pool to helping me keep pool clean and anything else I needed they have been there for all my needs Gus Tony are outstanding people u don’t get that much these days what professional problem solvers you can’t get much better than these guys even all the staff from testing the water or helping you out if you ask me this is where you to go to buy a pool or anything about a pool keep up the great work the two people I mentio... read more

TJ L.'s profile image
TJ L. 
5 months ago

Dave was a great help on getting me everything needed to open my pool!  Great place to shop!! 

Mike P.'s profile image
Mike P. 
6 months ago

Manager Shawn B. was instrumental in facilitating communication between us and the company who made the table we purchased from The Great Escape. We greatly appreciated his professionalism and help. 

Paul R.'s profile image
Paul R. 
a year ago

The Great Escape has horrible customer service. Once they Escape with your money, good luck getting anything done. We recently purchased a pool package to replace our tornado damaged pool. During Install, we were told that the Great Escape had delivered the wrong size liner. The Installer instructed us to immediately call the salesman which we did. The Salesman Tony, advised us that he is on vacation and to call the store and ask for Gus but to also send him (Tony) a phone number that Gus could reach us at. When we called th... read more

Paul R.'s post 1
denise t.'s profile image
denise t. 
2 years ago

We were so impressed with the level of service and attention from the entire staff!! Greg, the Regional Manager, was extremely responsive to any questions we had even after delivery!!! Would definitely recommend!! 

Sarah P.'s profile image
Sarah P. 
5 years ago

If you're in the market for a pool DO NOT..... go to Great Escape. I bought my pool and hot tub July 19 of 2019...that's right.. A YEAR AGO... I have been promised installation for a year... Once it appears it's finally going to happen.... (lots of drama and empty promises in between) the installer who I told the store manager NOT TO SEND TO MY HOUSE Because by his own account he was shady, showed up. They marked where the pool was to go and dumped the materials in my yard. Made me pay up front and left my house without inst... read more

Frequently asked questions about The Great Escape Canton

How is The Great Escape Canton rated?

The Great Escape Canton has a 4 star rating with 367 reviews. 

When is The Great Escape Canton open?

The Great Escape Canton is closed now. It will open at 10:00 a.m. 

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