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The Great Escape Aurora
- Retail
- Aurora, IL
About this business
The Great Escape offers everything you need to have more fun at home - swimming pools, patio furniture, hot tubs, billiard tables, bars, game tables, saunas, and much, much more.
Location details
150 Trade St, Aurora, IL, 60504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Nice selection The Great Escape has a very large selection of American made billiards tables, and a few of the cheaper Asian made tables if that's what you're into. The store has recently undergone remodeling and the selection is even better. Prices are about average, but delivery was free!
Great Escape doesn't care about customers This store is a rip off. No backing of its products and misrepresentation of its products. We purchased an automatic robotic pool cleaner (The Blaze) after being told some great things about how it performed etc. We felt that the sales person over embellished the abilities of the product. After using the product, we were greatly disappointed how the cleaner worked or should I say didn't work. We wanting to exchange the cleaner for a different type so we called and spoke to the sales ... read more
It felt like strong armed robbery These complaints are not just on this location but on like for example, Gurnee Ill location . I was charged and billed for eleven pieces I received five, promiced by delivery pepole and by numbers of managers that the table, chairs, and umbrella would be deliverd within a week or two, they led me on for a few months, (it gets better) during this time the owner of G.E is elusive never ever ever did he return the calls after calls after calls. I went the only route I had left and notified the ... read more
Hot tubs Great Buy.. Great service I have recently purchased viking hot tub from the great escape close to 4 months ago. The salesperson explained all of the options and different brands that they carried. After a couple visits to other retailers i finally pulled the trigger and bought a Heritage 2 i back in July. I love it!!!. Just to let you know i also had a service call for a small problem and there service was out within two days to fix the problem. Overall I have to say that i am very happy with my purchase
Great Escape is a rip off We purchased an 800.00 umbrella prior to July 4th. It was installed and one hour afterward we noted that the installer that we tipped-slit the material when opening the box with an exacto knife, and it cut through the umbrella. We have been calling and dealing with customer service, Aurora location and no one has called back, but we had a message from John on the phone that he was looking into it. That was 2 weeks ago and he said he would call back and to date....nothing. I just spoke to the Manager... read more
Great Escape is a hoax. We spent great deal of money to buy some very nice wicker furniture for our porch. We were insistent that it be the "synthetic wicker resin" and NOT the wicker loom. We were told several times over by the salesperson that what were looking at was indeed the wicker resin. Well when it came it was NOT the resin we were promised so I told the salesperson (in person) and asked to return it for what we had asked for. He informed me he was wrong and because the items were custom pieces they could NOT be ret... read more
Great hot tub experience In the fall of 2010 i went shopping for a replacement hot tub. I had shopped several locations for a replacement of an old caldera hot tub. When i came into the great escape i was very skeptical about there service from what i had read online. But the sales staff was very friendly and they showed me the all of the differences on the tubs that the sell. We did a wet test on there jacuzzi 365 and fell in love with it. Three weeks later we had it delivered and since then we absolutely love it. We have s... read more
Frequently asked questions about The Great Escape Aurora
How is The Great Escape Aurora rated?
The Great Escape Aurora has a 4.6 star rating with 338 reviews.
When is The Great Escape Aurora open?
The Great Escape Aurora is closed now. It will open at 10:00 a.m.
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