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The Container Store
- Retail
- Germantown, TN
About this business
Location details
2130 Exeter Rd Suite 103, Germantown, TN, 38138, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Very bad customer service. After spending $7K, I still need one piece installed because they didn't ship the correct part. Their answer is to pay another installment fee or do it yourself. Worst customer experience ever. Skip this company.
Super selection of all sorts of items for managing belongings and life-style. Fun place to visit. Been there many times and found staff to be anxious to help.
Customer service experience was beyond subpar. My closets were supposed to arrive at the store on 2/5 after the order was placed in December. I received a call on 2/1 stating most items arrived, but a snowstorm prevent a few brackets from being delivered. Initially I was told my brackets were being shipped to me and would arrive before my 2/9 install date. I was then told the brackets would arrive until 2/11 and modify my install date. Thankfully I pushed the date back to 3/19. On 2/18 I called the store to notify them I sti... read more
Wow, Al didn’t acknowledge me at all but once a lady that looked like him walked into the store she received wondered customer service. Very sad approach and we live in a world with many races, and shades of skin tone. I wouldn’t have him as the face of the store if I was management. I’ll never return to this store.
I got what I needed and the product is well made. It’s pretty much IKEA but way more expensive.
Frequently asked questions about The Container Store
How is The Container Store rated?
The Container Store has a 4.3 star rating with 95 reviews.
When is The Container Store open?
The Container Store is open now. It will close at 7:00 p.m.
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