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The Citizenry
- Retail
- New York, NY
About this business
Location details
22 Crosby St, New York, NY, 10013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 7:00 p.m. | |
| Tue | 11:00 a.m. to 7:00 p.m. | |
| Wed | 11:00 a.m. to 7:00 p.m. | |
| Thu | 11:00 a.m. to 7:00 p.m. | |
| Fri | 11:00 a.m. to 7:00 p.m. | |
| Sat | 11:00 a.m. to 7:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
Spare yourself! Writing my first google review to say this company is a mess. I ordered expensive bedding months ago, it never came. When I reached out to customer service, they informed me it was actually out of stock. But they promised me that different bedding was in stock. The rep said she had checked personally. I ordered it. Never came. Reached out to customer service again - they say some of it's out of stock, some of it will come in early August. It's now August 26. And all of these items are STILL listed as availabl... read more
ABYSMAL EXPERIENCE UNDER NEW MANAGEMENT ALL MY MERCHANDISE …. CAME DAMAGED RUGS … BOXES OF LINENS… AND IT IS SIX WEEKS LATER… I HAVE LOST MY MIND TRYING TO DEAL WITH CUSTOMER SERVICE …. Only available by email… REPEATING MYSELF OVER AND OVER TO THEIR CLUELESS STAFF AND STILL NO WAITING FOR $7,000 I CAN NOT BREATHE ABOUT HOW HORRIBLE MY EXPERIENCE HAS BEEN REFUNDS FOR TWO LARGE AREA RUGS THAT WERE SUPPOSED TO BE WHITE GLOVE DELIVERED BOTH CANCELLED AND WHAT??? THEN DROPPED OFF IN A DRIVEWAY AT AN OCCUPIED HOUSE SITTING IN THE... read more
This company has been the worst company I’ve ever done business. They’ve missed their delivery window by 2 months, it’s impossible to talk to an actual human, every update was just “we’ll get back to you”. I will never order anything from them again and strongly recommend you don’t either.
Can't say enough nice things about this location. Everyone here was so wonderful and helpful. Patrick helped me pick out the perfect pieces for my new house! Can't wait to come back and shop some more
They have a low rating from customers for a reason. I would not recommend based off their customer support issues that I have now experienced.
Frequently asked questions about The Citizenry
How is The Citizenry rated?
The Citizenry has a 2.5 star rating with 81 reviews.
When is The Citizenry open?
The Citizenry is closed now. It will open at 11:00 a.m.
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