The Chocolate Messenger

YYZ Foodie Friends 

on Google

4 weeks ago

I wanted to give this business another try before leaving a review, but unfortunately I had the same experience both times. The store is extremely overpriced firstly, compared to other high-end chocolate stores. The customer service is nonexistent, the employee was rude and dismissive both times I was here. 

Teighlor Thompson 

on Google

a month ago

We have been customers for years, but there has been a change in ownership and a severe decline in the quality of service. We ordered a couple thousand dollars worth of chocolates for client gifts at the end of the year, but somehow none of them were delivered this year. No one from the company reached out to notify us of a delivery issue or any other circumstance why this would be. We sent several emails that were ignored/dodged as well as called several times for several days and were met with a full voicemail box. The new... read more

Karen Schmidt 

on Google

4 months ago

I have purchased and been gifted raspberry truffles from the Chocolate Messenger for years. Unfortunately, my Christmas gift of raspberry chocolates from my son will be the last I request. The filling actually tasted awful. I don't know if an ingredient went bad, but the taste is totally different than in the past years. My previous gift to this box, the chocolates weren't sealed properly and some of the filling ozzed out. 

Nil 

on Google

5 months ago

Left an order last week, and it still hasn't been delivered! On the website during checkout, the estimated delivery was 1-2 days! When I call them, it goes through a full voice message! 

Hannah Bobker 

on Google

11 months ago

This shop used to be great and I have been a loyal customer for years. It seems that the new owners have changed the chocolate recipe. From my understanding they used to make their own chocolate but now they melt down and reshape lindt chocolate to resell it. Also some products seem to be outsourced and not lindt as they taste different and cheaper. I would advise them to be more transparent about this.