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The Castle
- Hobby Shops
- New Chapel Hill, TX
About this business
Location details
5615 Troup Hwy, Ste 101, New Chapel Hill, TX, 75707, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible customer service, the old granny isn’t someone you can discuss anything with, if you have questions or concerns don’t even bother because she’s always right no matter what the situation is. I understand wanting to avoid scalpers and make sure people who love Pok�mon actually get cards, but this method of instantly being rude and not even making a lick of sense to go with your random accusations is downright hilariously pathetic. Please take a deeper look into your business methods because they clearly aren’t working... read more
AVOID THIS SAD EXCUSE FOR A CARD SHOP AT ALL COSTS every time i’ve been to this store has been a painfully negative experience. all staff is extremely rude and treat you like it’s your first social interaction. I haven’t been to this store in months because they’re always my very last option but this one time i went in for a gift for my little cousin who’s never even been to this store btw lives on a completely different part of town. and the balding guy came up to the grumpy old lady trish and whispered something about me a... read more
My husband and I have shopped in this store several times and spent money for sure. We were in yesterday to buy a 30th Anniversary Pokemon box which we had called about the day before. We do not live in Tyler so had to make a day of it going there. Once we arrived and asked, the owner proceeded to tell us that she would be removing the plastic off the box once we paid for it. I was shocked and asked her why that was. She explained that scalpers are buying them and reselling them for $180 online and elsewhere and she was tryi... read more
I would give a zero for today's visit, but I feel generous. What a bunch of thieves. Want to change you $99.99 for pok�mon trainer box, and then they cut off the original plastic which automatically is a -$80.00 in value. They say they don't want anyone scalping, yet that's exactly what they are doing. I've spent plenty of money in that store, but will never return. The owner kept telling me, "this may not be the store you should buy from ", and I 100% agree. Goodbye poor business operator. We happen to be collectors, and ... read more
Great place for the community and very nice staff/owners! Awesome events hosting, particularly for Gundam.
Frequently asked questions about The Castle
How is The Castle rated?
The Castle has a 3.8 star rating with 336 reviews.
When is The Castle open?
The Castle is open now. It will close at 6:00 p.m.
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