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The Brook of Portland
- Wellness
- Portland, MI
About this business
Location details
102 Rindlehaven Commons, Portland, MI, 48875, United States
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This place is amazing, the staff, residents and atmosphere is great and I’m blessed to have been given the chance to experience a well managed business. The moment you walk into The Brook of Portland, someone is willing to help you even if they’re flooded in things to do. Everyone is friendly and welcomes anyone with open arms. The manager is always willing to help and discuss anything to manage and make sure all of the residents are well taken care of, happy and healthy. All of the staff always have a smile on their face an... read more
I’ve worked for The Brook for the last 4 months and I couldn’t be more grateful for the bonds I’ve built with my residents, coworkers & management. Jennifer, the building manager, has always accommodated to the employees real-life emergencies as best as possible, even working the office all day to turn around and work the floor on our second or midnight shift if a coworker has a call out. She’s always on top of our resident concerns, answering our calls and questions 24/7, and coming in to help anytime she’s needed & availab... read more
They’ve been making my girlfriend work absolutely ridiculous hours. The company promised her no weekends. She has to work weekends and holidays. This is a tremendous toll on our family. The company has been terrible at retaining employees, losing people left and right. I’ve heard that the manager is an alcoholic and frequently comes in with hangovers. It doesn’t help that they’re mandating employees to cover shifts. Because people are quitting outright. They used to have two people Residence in the facilities, but now there’... read more
Jen was awesome as well as Nikki and the rest of the staff. Every time I call about my mom, they know exactly what’s going on. Thank you for taking such good care of all the areas that were needed.
The Brook of Portland has been a wonderful place for my 92-year old mother to live for the past two years. She is in a safe environment and has access to friends and social activities, which I think are the two most important things for seniors. My only concern is the frequent turnover of staff, including managers. It's a little disconcerting for Mom when the familiar faces disappear and are replaced with new ones. I have no concerns about the caliber of the staff---just wish that they would stay longer so that the residents... read more
Frequently asked questions about The Brook of Portland
How is The Brook of Portland rated?
The Brook of Portland has a 4.2 star rating with 21 reviews.
When is The Brook of Portland open?
The Brook of Portland is open now. It is open 24/7.
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