The Brook of Big Rapids

Sara Steele 

on Google

2 months ago

Excellent 10 stars, not 5! Staff is a reflection of the manager, Natalie Krantz, who in a nutshell is a 1 in a million human being. Helpful in everyway. My mom was loved & cared for in a way that was impossible to do in her home. The staff is communicative and reassuring from the family's perspective, which is a stress reliever. I would urge you to bring your loved on to the Brook of Big Rapids. Thank you Natalie and staff! 

Heidi Bird 

on Google

5 months ago

Most amazing place to put a loved one. Staff are fantastic. The manager Natalie Krantz is attentive to needs of residents 24/7. Always educating and training staff and making sure they are giving their best. Natalie is a true leader to staff, people love to work there and the residents adore her. When a facility is run with a manager who is that committed to both, it's a success. When the manager will do any job needed when short staffed and not complain that's a leader. Natalie is a advocate for residents and staff. I've wi... read more

Mark Snavely 

on Google

9 months ago

My dad was a resident in the Assisted Living section at The Brook of Big Rapids. He was wonderfully cared for by attentive staff who were genuinely compassionate as they provided for his needs. The facility was clean, well-maintained, and offered a home-like feel. Dad loved the good tasting food while enjoying his meal in the dining room with long term friends as well as new found friends. It is obvious that the staff works intentionally to help residents form meaningful relationships and develop a sense of community, often ... read more

Pam Hughes 

on Google

10 months ago

Highest praises go to the management and staff of The Brook of Big Rapids. My mother-in-law was the first resident 10 years ago. She started as an independent resident and gradually needed more assistance until she needed full assistance. The care she received was exceptional. She was treated with utmost compassion and professionalism. The management, staff and fellow residents became her extended family. Because of her experiences my parents have now made The Brook their home. Thank you to The Brook of Big Rapids for caring... read more

Lisa Noteman 

on Google

a year ago

My mom has been at The Brook for a few years now and have never had any issues. The staff is always caring and helpful. I rest easy knowing my mom is in the capable hands of the wonderful staff.