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The Bridal Store
- Retail
- Crystal, MN
About this business
Location details
7201 Bass Lake Rd, Crystal, MN, 55428, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I wish there was an option to give zero stars. This was by far the worst customer service experience I have had in my life. We ordered bridesmaid dresses back in March for my friend's wedding (which was this past weekend) and were told they would be in mid-July. Once August came and we hadn't heard from them, I called to find out the status. The clerk rudely told me that the July date was just an estimate and the dresses would "be there when they get there." A few weeks later, I called again, and was told the dresses would "... read more
Will NOT go back horrible customer service,horrible tailoring and horrible all around. I was in a bridal party of 5 bridesmaids and 5 groomsmen. EVERYTHING bridal gown, tuxes (for fathers, ushers, groomsmen everyone), and all bridesmaid dresses were rented or purchased from here. That said I was first taken back that none of the bridemaids received a discount like the groomsmen did on their tuxes because the entire wedding party was shopping under one roof; but that's not here nor there. My BIGGEST issue was that 2 months be... read more
Lots of pretty dresses, but don't be fooled. I found the most beautiful dress there despite being uncomfortable the entire time. Walked in and was told to just start picking out my own dresses...no direction really. The lady I worked with was nice enough, but then they had a another girl who was learning the trade (intern I guess) which is was horribly awkward since you basically get naked in front of these people. Anyways, found the dress and bought it in Feb with a Nov wedding. Fast forward to August when I was told me dre... read more
I got married 2 days ago (August 16th) and purchased my dress at the end of October. It came in exactly when it was expected to. My dress was a sheath dress in all lace, and Maggie the seamstress/tailor did an absolutely phenomenal job with every part of my dress. I had an illusion back and a cathedral veil, and purchased a beaded belt to be sown into the front of my dress but didn't want it to interfere with the back detail of my dress. Maggie was more than accommodating with both me and the designer of my dress. My dress w... read more
Not a great experience. Found a beautiful dress. Asked attendant if it could be ordered in a bright, white color. Reiterated several times that dress was to be white. Ordered over the phone a couple of days later and asked for the bright white color as discussed during appointment. 3 months later, dress arrived -- not the correct color. Stated that dress was "ivory" but looks more like a cream color. Am now being told the dress doesn't come in the white color I had asked about and that we can't order anything in time in the ... read more
Frequently asked questions about The Bridal Store
How is The Bridal Store rated?
The Bridal Store has a 2.3 star rating with 6 reviews.
When is The Bridal Store open?
The Bridal Store is closed now. It will open tomorrow at 9:00 a.m.
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