Manuel Antonio T. on BirdEye
7 months ago
02/24/2021, 07:15 AM
And after many days of NON-ADVISE on time due to delays.....finally, ALEC ?????? head of their fabulous TENNIS EXPRESS CUSTOMER SERVICE....."We did not advise you of delays because we would have to advise over 5000 of delays"....in other words, CEO BRAD BLUME....your company TENNIS EXPRESS..."DOES NOT CARE" !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Very, very, very,......and can I repeat....VERY DISAPOINTED !!!! Not about the product, not about God's weather, not about anything else, but really, the most important part of a company....CUSTOMER SERVICE...!!!!
"1 star" is toooooo, way tooooooo much forgiveness to a company, TENNIS EXPRESS, which "dropped the ball, on the balls" they were supposed to deliver, using a third party (UPS is an excellent company, but they are NOT at fault in this particular case) to finalize their deliveries (which are also "disguised with WEIGHT as a factor, negating the FREE DELIVERY promise when you, blah, blah blah)...sorry, do not want to bore you with incidentals, when the main problem is ....LACK OF CUSTMER SERVICE !!!
Why was there a lack of customer service?....because they, TENNIS EXPRESS didn't care...they didn't care to call and advise there were problems in the shipping, weather, of whatever, ...they didn't ADVISE !!! Who's fault is ist?...the workers ??...NO, never, ...the Managers ??...no, not them,.....ahhh, yes, the ownership, YES...as owners, you should "put yourselves ALWAYS, as the client, and buid your COMPANY BUSINESS CULTURE as an ethical one catering to the customer....and yes, $$$$ will pour in with posiive reviews, because you ....CARE!!!...but now, since you've cost me the expense of a simple product that was needed for an benefit event, that had been scheduled for a "specific date" inviting personalities, involved in the charitable event.
And yes, we have notified the BBB corresponding where their office is located to file a problematic claims complaint, that is being followed up by our legal team for litigation purposes against TENNIS EXPRESS. MATUsefulFunnyCool