Tn Nursey s. on BirdEye
a year ago
05/10/2019, 06:27 AM
One star is too much for this company. I purchased 25 white pine trees. Trust me when I say that these trees showed zero care during uprooting along with even worse customer service. How a company gets away with short, one word responses to my questions like they seemingly have a natural grudge against customers is beyond me.
The trees roots (calling them roots is an exaggeration) were cracked and showed other obvious signs that they were nothing short of ripped out of the ground and folded into a box. The company is quick to post many disclaimers on their website covering their asses, stating that all trees have bare roots and look dead when they arrive. Thats a true understatement.
From my experience the trees I ordered not only looked morbid and "drained of life", they all died shortly after planting.
Returning these trees is a nightmare. They want me to pay to return 25 dead trees to them just so I can get a "credit" to order more dead trees, which from what I have seen, receive no care during the harvesting process. So I pay $60 to send trees back that they couldn't get right in the first place to get an $80 credit? Whats the point? As a company they have more disclaimers that are created to keep angry customers (I assume the majority of their customers) from actually getting what they paid for and/or receiving quality customer service.
The attitude and functionality of this company is piss poor. Go to Lowe's, Home Depot, Fast Growing Trees.com, but I highly recommend never using this company in my opinion.
Whats even worse is they remain in business ready to be blunt and rude to the next unsuspecting customer after the customer realizes the trees they were sent were dead sticks and that they are now stuck with either getting more dead trees (after younpaybto ship them back) or losing your money altogether.
This company is the equivalent of a money trap. Horrible excuse for a business. The customer service represenative should be replaced for a start