James S. on BirdEye
10 months ago
06/11/2020, 16:18 PM
The worst Nursery I have ever worked with!
Be aware when buying more than 100 plants their "Warranty" rules are only playing in their hands!
- Really unprofessional Customer Service
- They trick you when buying more then 100 plants there is no warranty
- This is the biggest rip-off I have ever seen!
I just lost 500$!
I'm the most relaxed person on earth but making business with them is horrible!
I've ordered 290 beech seedlings in March ... the box arrived, a bit damaged but the seedling were fine. I was able to put them in to the ground an hour later so they were safe and ready to grow. I've made some pics for the nursery in the beginning from the box also the seedlings when they first arrived just to let them see how they looked like.
I was wondering about 4 weeks later why there was no growth to see at all but hey maybe we still had a couple of cooler days so it takes a while. Two weeks ago I contacted them to give them an update that all of the seedlings are actually dead so brown in the inside which was and is a pity because I planted these seedlings before in another backyard without any issues.
I have to say their customer service is a mess! they only send me the warranty link ... here we are ... however I made all the "tests" stated in the warranty and this week I went back and told them there is not one seedling who survived!
I was very polite and explained in detail in my email also was sending pics as proof how the seedlings look like. Well they didn't care and I got the warranty link again and promised in writing I will receive a 100% in-store credit when I send some of the seedlings back. Well no problem at all I just ask for a written confirmation on this to make sure everything will be smoothly withing the return process.
Then another person, they never tell you a name, wrote that was a mistake I can send some of the dead seedling back and will receive a 60% discount for my next purchase!!! What the hell!
The lady, supposedly the Manager, was not really helpful and actually took a deep breath when I ask her to show me online their T&Cs ... she then only said sorry for the wrong information about the 100% credit that does't apply for orders more than 100 plants!!! So now I can order them again and get 60% discount .... which nobody in this world will do!