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Teknatool USA Inc
- Retail
- Clearwater, FL
About this business
Location details
4499 126th Ave N, Clearwater, FL, 33762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | Closed |
bought the Nova Galaxi 1644 lathe in Jan 2017. Wonderful machine! However one of the sensors needs cleaning quite often and I contacted them Oct 21. It broke for good on Oct 28. I sent in a customer service request. I am retired and use the lathe for income and this is not the time of year for it to break down. I tried to contact them by phone and for 45 minutes I got "your call is important to us" Well I got angry. I was not abusive but I was very critical of the service. They stated that they would get back to me within 24... read more
Business response:
I apologize for your unfortunate experience. Call volumes during the holiday season (Sept -Dec) was extremely heavy and we experienced long wait times. We are in the process of revamping our Support Team to reduce wait times and provide quicker service. We are sorry to see you leave as a customer but we will gladly welcome you back should you decide to give us another look.
Teknatool admitted via email that they know their Voyager drill press malfunctions. Yet, they offer no disclaimers on their site. They don't test units they know may be flawed AND they ask customers to undertake repairs that by rights, should be done by the company. The problem has been known for years it appears, yet they've not solved it.
Business response:
We are very sorry for any miscommunications that may have occurred. We were able to offer you multiple options, including a full refund, and we are glad that you selected a replacement part covered under our warranty to get your drill press up and running quickly.
Frequently asked questions about Teknatool USA Inc
How is Teknatool USA Inc rated?
Teknatool USA Inc has a 2.6 star rating with 14 reviews.
When is Teknatool USA Inc open?
Teknatool USA Inc is closed now. It will open at 9:00 a.m.
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