TD Ameritrade

DMZ 

on Google

4 years ago

I cannot access my account online since Ameritrade took it over from Scott Trade. Just waited on hold for half and hour before giving up. I never had a pin yet one is demanded before I can get through -- prior password from ST doesn't work. Vicious cycle and I can't transfer stock and close account. 

Nancy Williams 

on Google

4 years ago

I have tried to reach them by phone but the wait is nearly 2 hours, I tried to log on but the website doesn't recognize my account number so then I tried to use the chat button and the automated system referred me back to the phone option. It's a vicious cycle! You can never reach a human! HORRIBLE CUSTOMER SERVICE. 

Bryce Williams 

on Google

4 years ago

I have tried to reach them by phone but the wait is nearly 2 hours, I tried to log on but the website doesn't recognize my account number so then I tried to use the chat button and the automated system referred me back to the phone option. It's a vicious cycle! You can never reach a human! HORRIBLE CUSTOMER SERVICE. 

Mike 

on Google

4 years ago

Their platform is having MASSIVE problems for several months now. At market open order execution lags, order confirmations lag, orders get kicked out, limit orders can't be moved in chart, then they get filled delayed when you don't expect it anymore or when you long removed them. Many other bugs keep popping up as well. TOS customer support needs hours for replies, often leaves the chat without help, gives run-arounds when trade busts are requested due to THEIR technical problems. It's a total disaster for any active / mome... read more