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TaxAct
- Finance
- Coppell, TX
About this business
Specialties: TaxAct is an online tax software that provides Americans with an affordable DIY solution to successfully navigate the U.S. tax code. TaxAct’s product enables all users—regardless of their profession, tax bracket, or return complexity—to file their taxes quickly and accurately, while discovering new ways to leverage their tax situation and improve their financial well-being. Established in 1998. TaxAct®, founded in 1998, is a leading provider of affordable digital and download tax preparatio... read more
Location details
3200 Olympus Blvd Ste 150, Coppell, TX, 75019, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
You are basically on your own using this service. After you answer the chat bot questions and get connected to support, the support consists of sending you links to (usually) the IRS website to answer your questions. They are expensive, also - add on charges. I was in a time crunch or would not have used this website. I hope to never have to use them again. I wished I had seen the prior Google reviews.
They charged me over $250 for my IRS FREE FILE then told me my email address was invalid after sending me over 15 emails to it, gave me lame excuses why I was charged, I have disputed the charges, I am in disability income and can’t afford frivolous charges
Horrible
This company operates in bad faith. They charge separate transactions under the guise of “building on one” transaction with no indication of this. They are making fraudulent charges. They’ll charge you once, say they can’t file after already taking your money. You go back and correct and they’ll charge you for the current status. They refuse to issue a refund and insist the charges “stack” even though this isn’t stated during the process. I have filed a BBB complaint and encourage others to do the same.
DO NOT USE TAXACT! They we're so great in the beginning and then so awful at the end. They really screwed me. I was supposed to get a call or chat for help regarding schedule E. I waited 2x times for assistance that I was charged for, and when I asked a question that I was being charged $30 for, they gave me the wrong answer and when I called to complain they said sorry there's nothing we can do too bad.
Frequently asked questions about TaxAct
How is TaxAct rated?
TaxAct has a 1.8 star rating with 16 reviews.
When is TaxAct open?
TaxAct is closed now. It will open at 8:00 a.m.
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