Tax Pros USA

Collin Miller 

on Google

3 months ago

I dropped off docs early march. Called the Middletown location around filing date and their auto message said theirs is an auto extension with no penalty and they are working to get everyone’s returns completed. Called the last few weeks and the call doesn’t go through. Found out today they didn’t renew the lease for Middletown. I drove to the Lagrange office and there a sign that Gina, owner, has passed away. If you google her name you’ll find news articles from May 6th about her being found at the Lagrange office and prono... read more

Tina Nicholson 

on Google

2 months ago

I used Mike Dyer for 20 years. He retired. Chase took over Middletown and Gina took over LaGrange. It took Gina 1 year and months to do my taxes to charge me over $800. I still have yet to get my tax returns back. I'ved called and called and called. SO I called and called and called Chase. NO ANSWER YET and my taxes are still not filed. I called the Ky board and because she's not a CPA there's nothing they can do. Strange circumstances around her death. I need my taxes!! 

John Fuqua Jr 

on Google

6 months ago

Absolutely horrible now. Word of advice, don’t go there. I turned in my taxes in April 2024. He didn’t finish my taxes for my business until November. I also turned in my father‘s taxes at the same time. It is now March 2025 and they still have not been completed. Chase will not answer call’s and the only thing that the owner son does good is apologize. Before Mr. Dyer left everything was great. 

Noela Musa 

on Google

5 months ago

I'd give 0 stars if I could. Do not go here to file your taxes unless you want them to take more than 2 months to reach out to you. I gave my taxes to these prepares in February and have never heard from them. The amount of times I've had to call just to find out they've lost my taxes in April. It makes you question what they do all day long in that office. They are not serious about their profession whatsoever and they do not operate on the hours they tell you they are open. Be ready to get sent through loop holes with this... read more

Willie Pemberton 

on Google

a week ago

They have had my taxes since March, no one is there, no e mail, no text, don't know what to do, want tax papers done or not done, will take some where else. Don't k ow weather to call sheriff, news Chanel, or lawyer on their dime.