Jobina C. on BirdEye a year ago
04/06/2021, 13:56 PM
Buyer beware. What a scam they have going at Swimming Pool Discounters. They sell you a pool , a pool heater and other supplies under one invoice and you think your getting the right equipment but your not. My installer and husband were on the phone with Bob to see what kind of pool was needed for my residence. My pool was going to be partially inground and partially above ground. What does Bob order me? The wrong pool, he ordered an inground pool that has no supports to hold up above ground. That mistake cost me an extra $2,500 My installer had to dismantle and reinstall the supports to correct the problem. My next problem was the water heater that was sold to me in January and then in February someone calls me and tells me they are not in stock and I would have to wait to March to get it, I get charged an extra $300 for the delivery of water heater. Guess what? Water heater never arrived. I asked for a refund for the goods and services that I never received. Next thing you know Janet tells me she cant do the return to my credit card because her machine was giving her error codes. I gave her the same credit card that I purchased everything on and you cant do a simple return. I call bull fish!! Then I install the battery operated pool light that I purchased from Swimming Pool Discounters and guess what? It doesnt work? These people do not work or protect the consumer even though we spent thousand of dollars. If I was you, dont do it! Terrible customer service.