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SunTrust
- Banks
- Damascus, MD
About this business
SunTrust provides deposit, credit, investment services to retail, business clients. Our affiliates provide mortgage banking, asset management, securities brokerage, insurance & capital market services.
Location details
9916 Main St, Damascus, MD, 20872, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The worst bank and branch. These people have no business being in charge of your money. Poor customer service and management. The safe deposit boxes are a disaster zone. Go elsewhere!
If you ever consider banking at SunTrust, run, do not walk to the nearest exit. A friend of mine is a loan office for Suntrust and convinced me that they had changed. If anything, they have changed for the worse. My latest debacle? A multiple thousand dollar transfer to my LINKED bank account that hasn't shown up for two weeks. When I asked, Customer Service acknowledged the dates of the transfer and politely informed me that it takes three business days. What season of the year does THREE BUSINESS DAYS take TWO WEEKS? Lent?... read more
love the staff - would give them 5 stars! But, the atm has taken my card and money twice in the past 6 months while depositing cash! Both times required over an hour to request a new card from customer service. They can't issue one in the branch so you have to wait at least 3 "business" days for the "expedited" delivery. Outdated retro process that PNC offers down the street. That machine needs to be replaced! I drive to Germantown if I need to use the ATM.
The staff is fantastic but the management is AWFUL!!! I had problems with my account in which the manager had to call customer service. He in no way tried to rectify the situation and I ended up having to file a complaint about Suntrust and the Branch with the Federal Complaint Commission. I was so glad to close my accounts.
$3.50 to use the ATM - would you want to do bank with someone who rips off hard working citizens looking to add dollars to the local economy?
Frequently asked questions about SunTrust
How is SunTrust rated?
SunTrust has a 2.1 star rating with 11 reviews.
When is SunTrust open?
SunTrust is closed now. It will open on Monday at 9:00 a.m.
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