Sunflower Bank

agnes garrigou 

on Google

3 months ago

«««««Thank you for replying, but I have already contacted your team—including branch leadership, corporate, and customer service—many times with no resolution. I also filed formal complaints with the CFPB and the OCC, which are still under review. This response here doesn’t reflect the reality of how your bank has handled my case. If you truly want to resolve this, you have my contact information and you know exactly what I’ve asked for. I will update this review if Sunflower Bank provides the legally required documents I’ve... read more

agnes garrigou 

on Google

a year ago

I’ve experienced the best customer service here; the team is always helpful, energetic, and reliable. However, the bank’s system changed not in a good way and overall treatment of customers are disappointing. It’s unfortunate for the employees who strive to do their best despite these challenges. After seven years as a customer, I’m now considering a change. 

Heidi M 

on Google

a year ago

Used to be a great bank but their customer service has gone down over the years and they seem to have a hard time retaining employees. 

pagge wheatley 

on Google

2 years ago

I had terrible customer service! I moved temporarily out of state for a job and talked to two bank employee's about my address change. Neither one of them put my address in correctly; so when the bank recieved returned mail (wrong address) they charged me. They never called or bothered to send an email they just continued to charge me. I had also chosen paperless statements; the bank had my email and phone # and I never recieved anything. They did not take any responsibility and did not refund my money even when they made th... read more

I Silvers 

on Google

2 years ago

I meant to put this out last week. But never got to it. One if the managers Francesca is such a great dependable person. She follows up and dependable! She made sure that my reason for coming into the bank was complete. She is the reason why we bank with Sunflower Bank!