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Suncorp Bank
- Finance
- Mackay, QLD
About this business
Location details
Shop 2123, Caneland Shopping Centre, Mangrove Rd, Mackay, QLD, 4740, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 4:00 p.m. | |
| Tue | 9:30 a.m. to 4:00 p.m. | |
| Wed | 9:30 a.m. to 4:00 p.m. | |
| Thu | 9:30 a.m. to 4:00 p.m. | |
| Fri | 9:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Mackay branch's customer service sucks. Waited about 30 mins for someone to assist me. No tellers & the person on the front service desk was busy. Approx 4 staff members walked past me, looking at me everytime just standing waiting but none of them actually assisted or even at least asked what I was waiting for, just looked at me & looked away quickly.
i went to find out what had happened to $4000 that was transfered by an in store teller as it did not get to its destination. Today I went to make an inquiary as to where did the money actually go. Went to the branch where the money was transferred out of the account from, 14 people in the bank waiting for service and 1 trainee teller. I waited 30 minutes for service for the line to barely budge. I did notice 5 other staff while waiting that could of assisted and opened another register. Is the strategy make people wait a ri... read more
Such a nanny bank. 3 times I had to call the bank in less than a week, 45 minutes to up my limit for goodness knows what reason. Then any transactions of high-ish value, one of only 1k, they'd decline it and make me call them. Maybe call us, the customer! When I'd call they'd speak to me like I was their child but expected me to speak like I'm Mary Poppins. Went back to my old bank today. Spending my money should be a pleasant experience, not like I'm a naughty toddler eating too many lollies and being constantly questioned.
Wanted to withdraw money online. 50k is limit and complicated further by downloading a security token ap. Called customer service waited 1hr. Tried live chat waited 10mins 3 times only to time out. Finally got through and operator didn’t answer promptly didn’t help then just hung up. Finally I managed to withdraw 50k only to find suncorp put it on hold. Furious then I went to the branch and the teller advised me to ring the customer care line again. I refused and wanted to speak to the manager. Eventually we got it done with... read more
Frequently asked questions about Suncorp Bank
How is Suncorp Bank rated?
Suncorp Bank has a 2.2 star rating with 23 reviews.
When is Suncorp Bank open?
Suncorp Bank is closed now. It will open tomorrow at 9:30 a.m.
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