Summit Heights Retirement Residence

C Samtif 

on Google

2 weeks ago

I was a visitor at Summit Heights recently, it’s a beautiful building with lovely residents. Some staff members are an absolute joy to see and speak with, and sadly there’s some who are not. My friend’s mom lives on the fourth floor and all she ever tells me is how great it is knowing that the PSW named Nicole is up there. I finally got to see her work first hand and I do really see it! She takes so much care and pride into what she does and you can just tell she does with such a warm, kind, heart. You can see she really car... read more

Melanie Green 

on Google

3 weeks ago

Our Family’s Experience at Summit Heights Retirement Residence – A Cautionary Account Our elderly parents resided together on the Memory Care floor (both paying for full care) at Summit Heights Retirement Residence on Rymal Road East in Hannon, Ontario. It is deeply important to us to share our experience in the hope that other families will carefully consider their options before placing vulnerable loved ones in this facility. Although we were promised excellent care, the reality was alarmingly different. Many nurses and da... read more

Sondra Collier 

on Google

2 months ago

I am a current resident at the home. I have lived here over 3 years now. The home is a wonderful place full of amazing residents and staff. I have noticed a significant improvement in the dining room with our meals. The care team is great and always attends to me when I have questions about my health or not feeling well. The current management team are friendly and approachable and always give me time to have quick chat and have the home moving in the a positive direction. The home is always lively and full of activities. Al... read more

Jackie N 

on Google

2 months ago

Our mom was one of the first residents to move into Summit Heights in August 2021. At the outset, the dedication and care of the staff was amazing, especially through the whole c-vid situation. However, as our Mom’s cognitive health declined, her personal and hygiene care increased, and her needs have NOT been met. Repeated emails and face-to-face conversations have been met with “We can’t force anyone to shower”. Our Mom is entitled to proper care. The care that our Mom receives is NOT reflected in the monthly cost (which i... read more

Unknown 

on Google

2 months ago

Summit heights is A Beautiful but horrible management. The managers, such as Jane is horrible at managing. They are nit picking stuff over little stuff instead of wearing the actual building. There are bugs everywhere. The residents are dismissed all their concerns and the staff aren’t paid properly ever. There’s never good communication in the building. they also send staff home even though they are 95% Understaffed. The workers are treated horribly and overworked. I would never send my parents to your ever them until those... read more