Submeter One, LLC

Stephen L 

on BBB

6 years ago

Wells Fargo programs 5 working days to pay Submeter One. Submeter One charged me a $10.00 late fee even though Wells Fargo processed the payment 7 working days in advance of the due date. I called Submeter One and they said my payment was late and they are sure 'because they open the mail every day'. Seems to me Submeter One likes their antiquated payment method by mail so they can make money on late fees without any way for the customer to contest a bogus late fee charge SAD. 

Pat H 

on BBB

6 years ago

I totally turned all my heat and air off at the beginning of November( heat rises and im on the 14th floor) but im still getting a bill in excess of $50! What is wrong with this picture? 

KAROLYN O. 

on BBB

8 years ago

ZERO STARS. I was a customer of Pennsylvania Power & Light (PPL) for 35 years & NEVER has a single billing problem. After 4 Months with Sub(par)meter One, I AM LIVID! The first month (November), I used $7.77 of electric service; they tacked on $4.90 for "generating a monthly statement" (with NO discount if you pay electronically) & threatened to add a $10 late fee. NOW I allegedly owe them $68.38 -- for service to a 325-sq.ft. studio apartment where the thermostat is set at 62 degrees! When owned my 1,680-sq.ft. house, the m... read more

Scot H. 

on BBB

8 years ago

Submeter one, bills with a convenience fee of 5 dollars then adds another 5 dollar convenience fee. How is it i am being charged when me paying online is more convenient for THEM as they dont have to hire someone to input a check? Furthermore, since they are not technically a utility the consumer has no protection that would come with the designation... this is as dishonest and exploitive as a company could get.