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Structube
- Retail
- Kelowna, BC
About this business
Located in Orchard Park Shopping Centre, our store features the latest trends and stylish furniture at unbeatable prices. Explore our extensive collection of modern furniture and home accessories, carefully curated to match any taste and living space. Whether you're looking to refurnish or redecorate your living room, dining room, bedroom or office, Structube is the go-to destination to find everything you need. Transform your living space with modern, affordable furniture from Structube.
Location details
2271 Harvey Ave, Kelowna, BC, V1Y 6H2, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Bought a sofa in-store and was never told someone had to be home for delivery or that a missed delivery would cost $69 to reschedule. This key info wasn’t shared by the salesperson or in any delivery communication. I was only told after the fact and blamed for not checking the website-but I bought it in store. Completely unacceptable and misleading. Hidden fees and poor customer service.
Found a couple of pieces in store that I was interested in but they were not in stock. Staff in the store did not seem keen to help me order the items and told me to check back later. So I ordered online later on my own. Exceedingly long wait time for delivery. It's been 4 months, that's a quarter of a year. It is now passed the stated delivery times in my order email so I called into their customer support line to ask for information about my order and was met with an extremely condescending and rude agent who told me repea... read more
Super late delivery, bad customer service and products received where damaged. Chairs are super wobbly and they haven't returned any emails regarding damage.
5 Stars for Structube's Amazing Customer Service! I recently bought a beautiful dining table and chairs from Structube, and the whole experience was fantastic. The delivery guys were friendly and professional, and the furniture itself is great quality. A couple of days after delivery, I noticed a small cut on the bottom of one of the chairs. Honestly, I wasn't sure if I had accidentally caused the damage while unpacking or if it had come that way. I went back to the store and explained the situation, fully prepared to accept... read more
I went into the Structube store in Kelowna for the first and LAST time today. Purchased two larger vases and the man who "helped me" couldn't be bothered to carry them to the register.....I'm a senior and don't expect any special service, but this is COMMON SENSE. I asked if the vases came in boxes, he checked the inventory and said no, you can take the ones off the shelf. He walked over with me and watched me carry them to the front. He then was very challenged trying to wrap one thin piece of paper around each of them to p... read more
Frequently asked questions about Structube
How is Structube rated?
Structube has a 3.5 star rating with 31 reviews.
When is Structube open?
Structube is open now. It will close at 8:00 p.m.
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