StoneWater Institute

Dave S 

on Google

11 years ago

I wish I could have used less than one star but one is the minimum. I have made two appointments after my wife bought me certificates for my birthday. Not one time have I been able to use them because Stonewater staff keep bailing out on me. They have been cancelled and re-set, but then cancelled again by Stonewater. I went by today to try one more time to get an appointment after I was done at Fleet Farm. There was a lady knocking on the door that did have an appointment today this afternoon but I guess she was never called... read more

Annette Payne 

on Google

11 years ago

I loved the massages, However I am currently very unhappy as on Saturday I was stood up. I received an email late Friday 8 pm moving my appointment out to 2:15, when I arrived nobody was around. I prepaid for massages and now i feel the the place has gone under and I am out alot of money. Biggest mistake I ever made and will never prepay for anything again. Does anyone know for sure if they are out of business? 

Mada Skare 

on Google

11 years ago

I have purchased massage packages for myself and my husband. I can not get appointments for the services. I leave messages for the owner Steph Lasch - she doesn't return phone calls, emails, or Facebook messages. The manager is rude if you are angry like it is your fault you paid them money and can't get your services. Do NOT go here - you will not be happy. 

Meg R 

on Google

11 years ago

When a situation arose and fraudulent charges were placed on my card, this company admitted fault, that yes, they did charge me incorrectly, but did nothing to help me get my money back. The office girls talked in circles, promising things, and never following through. When I called to get answers, I, the party wronged, was snapped at. This is NOT how you treat customers if you wish to stay in business. I would NOT recommend going here if you expect to be treated kindly.