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Sterling Federal Bank
- Finance
- Rock Falls, IL
About this business
Location details
821 1st Ave, Rock Falls, IL, 61071, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 4:00 p.m. | |
| Wed | 9:00 a.m. to 4:00 p.m. | |
| Thu | 9:00 a.m. to 4:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I had a situation with my account. I thought there was a transaction that was fraudulent so I wanted it to be reported to the fraud department. I ended up going to the Rock Falls branch of Sterling Federal Bank and worked with Natalie Herrera. I know her personally since I worked there for many years, but I was still very impressed with her professionalism and accuracy of what I needed. As we were working through it, I noticed that all the girls at the Rock Falls branch were laughing and smiling with each other and with cust... read more
Last Thursday I went and withdrawn $40. I went in this morning to withdraw only $20 but was told I couldn't withdraw without my father present due to my account being a minor account. Keep in mind I turned 18 two weeks ago. Very unpleasant experience.
We have been banking at sterling federal bank for at least 4 years and the people at this facility is very friendly and goes out of there way to help in anyway they can
Friendly service
My wife and I agave been members of this bank many years. We have bought several cars and paid them off and was never late. Our mortgage is through this bank and we have about 9 years left on it. Recently we have been dealing with Covid-19 related issues and a grandson who had an emergency brain bleed. We have always paid more than our payment. Apparently our escrow rose and because all we were going through we failed to notice it. For $5.83 the bank sent in a late notice to our credit report. We have overdraft protection bu... read more
Frequently asked questions about Sterling Federal Bank
How is Sterling Federal Bank rated?
Sterling Federal Bank has a 3.8 star rating with 6 reviews.
When is Sterling Federal Bank open?
Sterling Federal Bank is closed now. It will open tomorrow at 9:00 a.m.
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