StellerVista Credit Union - Slocan Park - Formerly Heritage Credit Union

Peggy Frith 

on Google

a year ago

StellerVista has gone downhill fast since the merger. They denied me a loan, disregarding years of loyalty, higher income, and property value, all based on my 2020 tax return. The pandemic's impact on my business meant nothing to them. The personalized service is gone. You used to be able to call your branch and speak to a staff person who knew you. Now, you get a clueless call center after long hold times. Fees have skyrocketed, but service quality has plummeted. I’m switching credit unions, just like many of the staff who ... read more

Miriam Jakob-Nagy 

on Google

a year ago

Extremely disappointed after the merger. Heritage Credit union served their members and did it well. Shame on the President and the Stellar vista staff for creating so many road blocks with simple tasks like basic banking has become a complete time consuming nightmare. Was a Heritage member for 30 yrs and am leaving due to their ever increasing level of incompetence that has effected my credit and further frustrated with all other dealings. A genuine Thank you for your service to Stacy and Violet. Steller vista can kick rock... read more

bothfunks 

on Google

a year ago

As both the Heritage Credit Union and now the newly formed Steller Vista Credit Union, I have had nothing but good service from them both on the phone and in person. Since I live and work in a small community I love to support the institutions that support the community and Steller Vista fits the bill. They have been getting a bad wrap lately because of the merger and having to reinvent themselves. These are growing pains in my opinion and aren't something I feel will set them back long term. If they are in it for the long h... read more