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Steinhafels
- Retail
- Oak Creek, WI
About this business
Location details
9191 South 13th Street, Oak Creek, WI, 53154, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Purchased a chair. Had to assemble it myself. Was absolutely shocked. Was never told that I had to pay extra to have it assembled. I felt like this was Ikea. I would not recommend shopping here. I will not. The customer service rep just kept telling me that she was sorry I was not told that I had to pay extra for this service. What kind of furniture store, other than Ikea, charges extra for this?
I ordered a King Hickory sectional from Steinhafels in Madison Wisc Jan 2021, and paid the $10K, and was told it would be delivered in April. Then the date pushed to June, then July, then August, and now Sept. How is it possible to miss a targeted completion/delivery date by 5 months. I have called multiple times and they wont even let me talk to anyone. And yes, they just confirmed they are still selling furniture, that they know they cant deliver.
Extremely disappointed with the purchase of a sofa and love seat. Sales associate told me that the latest my order would be delivered is at the end of Jan 2021. Every week I checked the site and the love seat finished date was pushed back farther and farther. I understand with restrictions and protocols due to covid, and the length of time that it takes to make these pieces of furniture that the wait time would be a while. I put in this order on October 31st of 2020, and saw that my sofa is ready to be delivered. I ... read more
Awful customer service! Horrible experience we will never return
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Frequently asked questions about Steinhafels
How is Steinhafels rated?
Steinhafels has a 4.5 star rating with 1,775 reviews.
When is Steinhafels open?
Steinhafels is open now. It will close at 7:00 p.m.
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