Starlight Lighting

Danna B 

on Google

a month ago

Purchased an item 4 months ago and it was not produced. Came to get our refund and were told by the clerk to get out. Now the scam artists trying to change the story and my absolute favorite- use the RACE CARD. Purchase was made in September! Product did not arrive for 3 months. No communication from this lame “business “ , we had to chase you as you don’t answer your emails or phone calls. When asked for refund- got ghosted. We drove to Canmore and asked for a refund and had lots of mumbling ( almost 40 min of it) but no co... read more

Elina Barnes 

on Google

2 months ago

The only reason this review is getting a star is for me to actually be able to enter a comment - it would be negative stars only, if I had my way. Made a purchase from this company on Sept 25, 2025. No updates received on the status of the order ever. I kept calling back the Canmore store to find out when if ever I will be getting the lamp. The WORST service I’ve ever seen in my life. Finally I asked for a refund and again no call back, no e-mail reply. Whenever I tried calling back again - the phone was never picked up (scr... read more

Tara Chobotuk 

on Google

2 months ago

I do not recommend this lighting store as they have poor customer service. I talked to staff by telephone before placing an order. I was told I would receive the order in 3-5 weeks. I never received any shipment tracking. After 5 weeks, I sent a follow up email. No response. A week later, I followed up with a second mail. No response. A week later, I followed up with a third email. No response. I finally called the store a week later and talked to staff who told me they had delays with the supplier and that he didn't want to... read more

Anna Mav 

on Google

2 months ago

I ordered an outdoor pendant ba k in October and although I was notified it was on back order in November, I have yet to hear back on the status of my order after making 5 phone calls and left messages each time. It’s now The end of January and no call backs on the status of my order. Terrible customer service. I hope I am not out 300 dollars :( 

Jordana Jacobson 

on Google

2 months ago

This is one of the worst customer service experiences I have in a long time. I placed an order at the beginning of November. Website says to reach out if a shipping confirmation has not been received in 4 weeks. I reached out several times by email after the 4 week period with no response. I called and when someone actually answered the phone, I spoke with the same man. This was at least 3 -4 times. When asked about the status of my order, he repeated the same line…that he would know details of the order by a certain date an... read more