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Starlight Lighting
- Retail
- Canmore, AB
About this business
ABOUT STARLIGHT LIGHTING Established in 1996, Starlight Lighting is the premiere lighting store in the Bow Valley including Banff, Canmore and Calgary. We specialize in providing a high level of customer service coupled with exceptional prices. MISSION We pride ourselves on ensuring our customers are all treated fairly from one small bulb to a custom home to a commercial project. Every customer is important to us. We ensure our prices are extremely competitive typically beating most of our competition. Building a long-term r... read more
Location details
829 10 St Unit 113, Canmore, AB, T1W 0C3, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 5:00 p.m. | |
| Tue | 9:30 a.m. to 5:00 p.m. | |
| Wed | 9:30 a.m. to 5:00 p.m. | |
| Thu | 9:30 a.m. to 5:00 p.m. | |
| Fri | 9:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ordered lights for my house off of their website. I called soon after and they said it would take 2 weeks. Over a month later they showed up. I returned them as soon as they showed up because my house is for sale. They charged me 50% for returning them!!! (25% for stocking??? And 25% for shipping??? I didn't even open the box they were delivered in. I encourage to avoid this company at all costs. I usually try to shop local but its not worth the waste of time and money. If i could they would get zero stars.
I ordered a light on March 12. It is April 29 and I have not received the product, a response to any emails or a returned phone call. All I want to know is if the product is still coming. The customer service is non existent. I've never given a negative review but I'm not sure what else to do at this point.
These guys are crooks I told them to cancel an order because it was not going to arrive on time. It had not even shipped out yet. They refused to do so, and they kept money and I never got the lights. These guys are criminals and should be held accountable for their actions.
Tried to do the right thing and buy local, however, not the best experience. Customer service is not a priority and they seem unwilling to be helpful. Make sure you thoroughly read the return policy there’s a restocking fee and other fees that are not readily disclosed at checkout
If this review was only pertaining to the product (fan), which we purchased, then I'd give a 4.....but the nature of the communications with the store left much to be desired. I'm sure they can do much better as a matter of client service. I also paid for rush order and it came after 6 weeks from the order date. I asked for reimbursement of the rush order....but they ignored each of my requests. It seems they have little pride in their image and less desire to provide sound service.
Frequently asked questions about Starlight Lighting
How is Starlight Lighting rated?
Starlight Lighting has a 4.1 star rating with 65 reviews.
When is Starlight Lighting open?
Starlight Lighting is closed now. It will open at 9:30 a.m.
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