This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Star USA Federal Credit Union
- Credit Unions
- Saint Albans, WV
About this business
Here at Star USA Federal Credit Union we are simply "People Helping People". We have a variety of financial services available such as Online Banking, Check/Savings accounts, Mobile App, Popmoney, Bill Pay, Free Credit Scores, New EMV Chip Debit Cards and more. We also have Home Loans, Auto/RV loans, Extended Warranty Coverage, Home/Auto/Life Insurance, Retirement Services, Business accounts and more!
Location details
600 6th Ave, Saint Albans, WV, 25177, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Only 3 Stars because the hours are SO INCONVENIENT for people that work... I mean come on you can't open at 8 or if not atleast be open 9 to 6? I can't ever make it there because I can't miss work time. This needs fixed.
My husbands Telco union was assumed by Star credit union. When this happened our two auto loans taken over. We had both auto loans for over a year and had set up auto payment when they were with the Telco credit union. When the merger happen I call to see if I needed to do anything to keep the auto payments. The bank The bank representative could not tell me whether or not the autodraft would merge by itself or if I need to reset it. So I spent an hour on the phone with my bank getting the old one stopped and set up a new au... read more
Another day of opening at 9am to only ignore the customers standing outside of the locked door. Smh. If your hours say you open at 9, unlocked the door for your customers!!
Another day of opening at 9am to only ignore the customers standing outside of the locked door. Smh. If your hours say you open at 9, unlocked the door for your customers!!
The St Albans branch has definitely gone down hill. The employees are rude and make their customers stand outside waiting AFTER their posted opening hours. When prompted to answer the door, they act like it is the biggest inconvenience. I have no clue how this branch is still open. Customer service does not seem to be a priority here.
Frequently asked questions about Star USA Federal Credit Union
How is Star USA Federal Credit Union rated?
Star USA Federal Credit Union has a 2.6 star rating with 14 reviews.
When is Star USA Federal Credit Union open?
Star USA Federal Credit Union is closed now. It will open tomorrow at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com