Octavia G. on BirdEye
a year ago
08/09/2021, 08:22 AM
I have only been living here for 3 days and I’m already seriously contemplating breaking my lease. The apartment itself and the property is beautiful. However the management company and the way that they do things is absolutely terrible while a lot of their logic just flat out doesn’t make any sense. And I am not exaggerating. This is going to be a really long review so I am just giving you a heads up now. I am a Virgo, I will leave no details out.
For starters the day that I was supposed to move in, I estimated that I would get there around 11 AM. Now If you have ever moved, we all know that things happen and more than often, a move never goes as scheduled.
This community apparently requires move in timeslots. So when I told them I would get there around 11 AM with my movers, the leasing agent (who no longer even works for the company) decided to schedule my Move in window from 9 AM to 12 PM. I am moving into one the largest two bedroom two bath unit that they offer. I am paying over $3500 a month for rent. As a leasing agent you should know that moving into a unit of that size would take longer than an hour. Or you would think.
I hired professional movers and unfortunately, getting to star metals took longer than anticipated. I did not get to Star Metals until around 1230pm. I’m late, I get it. Wasn’t even looking at the time.
No one informed me that your move-in window is not flexible. When I arrived at the property, I called the leasing office at least seven times before someone finally answered the phone. They rave about this 24/7 concierge that we get, however the concierge doesn’t even have a direct number. You still have to call the main line that everyone else calls to get to them. This is not an upscale experience.
I get to the property and they tell me because it’s after 12 they’re not going to allow me to move in. That I missed the window and that there’s nothing they can do. That someone is currently moving in (12-3pm time slot) and it’s against policy to let us share the freight elevator or the dock space and that the next time slot (3-6pm) is also already taken as well and that I have to reschedule my move in. Yes you heard correctly. They told me I had to reschedule my move in for another day. I asked for a 6-9pm time slot and was told you have to move in by 6pm. Are you kidding me???? I literally had a whole truck and movers that I pay per hour and Star Metals was not even going to let me move in! I live here. I literally cried in my car for 30 mins because this whole situation triggered my anxiety and I almost had a mental breakdown. :woozy_face:
So then The leasing office sends the concierge out to talk to me, (they didn’t even have enough decency to talk to me themselves). She tells me that there’s nothing that they can do and that if the person who currently is moving in is finished with the dock earlier than expected then I can move in.
The universe grants me favor and the person before me finishes at 2 PM. So now the concierge tells me that I can move him from 2 to 3 PM but once the other people show up at 3 PM, I have to stop moving in. I say OK cool whatever. I asked for the elevator key and she tells me that because I’m not moving in during my scheduled time that they cannot provide me with the elevator key. Again are you kidding me? You’re telling me I have to move-in in one hour and you won’t even give me the elevator key which is going to slow us down. So then star metals sends a maintenance manager to manually hold the elevator and police my movers while also harassing them about being done at 3pm.
So now I am really upset. I decide to call corporate because this is absolutely ridiculous and I can’t even believe that this is happening. I call around and finally reach someone who tells me that they will have the regional manager contact me. She finally calls me back around 2:30 PM and she basically tells me that I missed the window and that what the leasing office told me was correct.