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St. Louis Community Credit Union
- Credit Unions
- Saint Louis, MO
About this business
Specialties Established in 1942, St. Louis Community Credit Union is a full-service financial institution, serving members who live or work in the City of St. Louis and St. Louis County in Missouri, and St. Clair, Madison, Monroe, and Jersey Counties in Illinois.
Location details
3651 Forest Park Ave, Saint Louis, MO, 63108, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:15 p.m. | |
| Tue | 9:00 a.m. to 5:15 p.m. | |
| Wed | 10:00 a.m. to 5:15 p.m. | |
| Thu | 9:00 a.m. to 5:15 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I submitted a dispute with the bank for a flight that was canceled by Soutrhwest. The Bank has not given me my money back and wants me to wait 90 days for Southwest to respond! Southwest is shutdown and are not taking calls! they have a lawsuit against them. GIVE ME MY MONEY!!! This bank does not protect their customers do not use this BANK!
Customer 30 yrs & they stopped sending me statements. Upon inquiry I was told my address bad & they were charging $2 / mo bad address?! My address good & unchanged 35 yrs!!!! Will not refund $2 charges for a yr which was their error. Tried to call & 40 ppl ahead in que
I've been having issues with their overdraft "policy" for a few years now. I believe that they are stealing money from their customers. There was a point in time a couple of weeks ago, when I got charged an $18 overdraft fee for a $4 charge when I had over $100 in my AVAILABLE balance, at the time. The next charge, which was around $24 also got an overdraft fee. Even though I kept (and do so regularly) careful watch over my available balance to make sure that I did not end up in the red, when I checked my account the next Mo... read more
Business response:
We appreciate your feedback regarding our processing and certainly want to be as transparent as possible. As disclosed in the St. Louis Community Account Agreement that is provided when you open your account, fees are assessed based on your Available Balance at the time the transaction posts to your account. Your Available Balance takes into account holds that have been placed on deposits (such as checks deposited), and pending transactions (such as pending debit card transactions) that have been authorized by you but have n... read more
Overdraft fees even when you see it’s available through the available balance somehow caused my balance to be negative. My account was previously closed without any notice. My check was still deposited into the account they never told me the account was closed. I had to call and find out my account was closed and the money that was deposited they kept it. I had to pay the fee to reopen the account. Left the actual branch went to a store after reopening my account to only find out the card was locked and i had to go back to t... read more
Business response:
Thank you for your feedback. We have reviewed your account and have found no restrictions preventing you from accessing your account. Please be advised that our website was down yesterday due to maintenance but had no effect on the usage of your card or any other transactions. We have also found no fees within the last month. Please refer to our fee schedule and account agreement to better understand why and when fees are charge. Please attempt to log into your account again and if you are still unable to access your account... read more
I have banked with St Louis community for years, I have resorted to not contact them about loans because I know they wont help. And the over draft policy is horrendous. You are charged a courtesy fee when there are funds available to cover charges pending. This is unfair and deceptive. I know of banks to have been apart of class action suits for actions such as this. If the larger item is pending after a client has made previous purchases that would take the account into a negative status how is fair to charge a "courtesy fe... read more
Business response:
We appreciate your feedback regarding our processing and certainly want to be as transparent as possible. As disclosed in the St. Louis Community Account Agreement that is provided when you open your account, fees are assessed based on your Available Balance at the time the transaction posts to your account. Your Available Balance takes into account holds that have been placed on deposits (such as checks deposited), and pending transactions (such as pending debit card transactions) that have been authorized by you but have n... read more
As a small business owner, it has been very difficult to build a relationship with this business. I get more of a "community" feel from the larger banks. I've been a member of the "Credit Union" for almost ten years now and have not been able to apply for credit based on any type of relationship or past history. I recently paid off 2 loans in less than a year that totaled around 20K with them, but was denied a 5K debt consolidation loan. I was denied the 5K loan due to debt to income ratio. The underwriters did not take into... read more
Business response:
St. Louis Community Credit Union exists to provide financial products and services that help improve the lives of our members. Unfortunately, we are unable to assist with some requests for a variety of reasons. We are sorry the options provided to Mr. ******did not meet his needs at this time.
St. Louis Community Credit Union has the worst overdraft polices. I have an account there, and one several occasion I've had money in my account to cover fees, however because of a pending transaction, that happen after the current charges hit my account, they still charged a overdraft fee. Even after the fees came out, the last transaction is still showing pending. I was charged two overdraft fees for two small transaction, even though i had the money in my account. this is getting out of control.
Business response:
We apologize for your experience using our Overdraft Privilege service. Fees are assessed based on your Available Balance at the time the transaction posts to your account as disclosed in our Account Agreement. There was a large transaction pending on your account at the time the two smaller transactions posted, causing the fees that were assessed. At this time we have given a one-time courtesy refund of two overdraft fees. You have the option to opt out of our Overdraft Privilege service at any time. Please contact us if yo... read more
Charged me for Debit cards without disclosing that they were going to charge for the cards. Worst service. the card charges are not advertised anywhere and the tellers do not tell that they are going to charge. I was a member for over 20 years and when I tried to use the debit card I had in my wallet, it did not work. When I went inside and asked the teller why my card did not work, he told me that the card I have is old and he went ahead and ordered new cards. He never mentioned that they were going to charge for the cards.... read more
Business response:
We apologize for any confusion, the debit card fee is displayed on our fee schedule. This fee schedule can be located in the branch, online banking, or on our website from Disclosures at the bottom of the page. The fee for a replacement debit card is not applied when a card expires. Furthermore, after reviewing the account our records show that the debit cards were mailed out on 09/26/18 and are still in transit. We have reached out to our member and resolved the matter. At SLCCU we truly appreciate our members and the oppor... read more
3 hour round trip and up to a 45 min wait to speak to someone about the fraudulent activity on our account. Because email and phone communication isn't good enough. Refused to freeze activity on the account. Wouldn't even attempt to help until we came in. Moved a state away and no one can work with us. Thanks St. Louis Community Credit Union. Your fraud department and customer relations do a bang up job. Ready to get this fixed and move out accounts. They are slow, and there is always a wait when calling and coming in.
Frequently asked questions about St. Louis Community Credit Union
How is St. Louis Community Credit Union rated?
St. Louis Community Credit Union has a 2.7 star rating with 194 reviews.
When is St. Louis Community Credit Union open?
St. Louis Community Credit Union is closed now. It will open at 9:00 a.m.
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