SRP Federal Credit Union

Jackie A. 

on Birdeye

10 months ago

I usually enjoy my visits to SRP, however, I felt that something wasn't right. I entered to get cash. No one greeted me, ok. However, there were four or five representatives, however, only one motioned to come. The others did not speak or indicated that they were ready for service. Upon my leaving, I say two ladies walk in, I could hear that one who walked in in front of the other lady was greeted nicely. She received an early indication that they were ready for service. I feel that all customers should be treated well. I fe... read more

Emma H. 

on BBB

10 months ago

I usually enjoy my visits to SRP, however, I felt that something wasn't right. I entered to get cash. No one greeted me, ok. However, there were four or five representatives, however, only one motioned to come. The others did not speak or indicated that they were ready for service. Upon my leaving, I say two ladies walk in, I could hear that one who walked in in front of the other lady was greeted nicely. She received an early indication that they were ready for service. I feel that all customers should be treated well. I fe... read more

Emma H 

on BBB

10 months ago

I usually enjoy my visits to SRP, however, I felt that something wasn't right. I entered to get cash. No one greeted me, ok. However, there were four or five representatives, however, only one motioned to come. The others did not speak or indicated that they were ready for service. Upon my leaving, I say two ladies walk in, I could hear that one who walked in in front of the other lady was greeted nicely. She received an early indication that they were ready for service. I feel that all customers should be treated well. I fe... read more

Patti W 

on BBB

2 years ago

This complaint is regarding a vehicle loan we have with the credit union. I changed insurance companies in December and there was no lapse in coverage. I received 1 letter from the credit union notifying me that the credit union would purchase insurance for my vehicle if I did not provide proof of coverage by the 12th of February. I did not receive an email or text message even though I have these services activated. I uploaded my information as directed on the 9th of Feb. 2023 and received an e mail confirmation. On the 15t... read more

Jas East 

on BBB

2 years ago

The bank is making money from adding up over draft fees. I have tried to set up a time to speak with a banker but never get a call back. They allow transactions to go through just so they can charge the $35 over and over again. Compared to other banks who do not even charge OD fees this is ridiculous. 

C Hunter 

on BBB

3 years ago

Unfortunately I will be getting another bank due to their mess up not once not twice but for the third time. I been when the credit union for three years. They have double charge my account and will not take the double charge off I don't have money to be giving away especially threw this pandemic so **** *** all and **** my ***. Good bye 

Anthony T 

on BBB

4 years ago

They do not offer mobile access for spouses on joint accounts, removing the option to be able to make mobile deposits on your own device. There is always something with this bank and need to retrain their employees and work on customer service skills. 

Justin White 

on Facebook

4 years ago

Trying to contact someone at SRP is ridiculous. The IVR phone system they use is terrible, I cannot reach a representative, they do not offer email assistance, an online form to contact them, or anything. I am trying to do a payoff on a loan, but no one will help me, so it looks like their debt will sit unpaid since I cannot contact someone for help, and I no longer have access to my accounts. Absolutely terrible bank; I really miss when Augusta VAH was still around; they actually had their stuff together. 

Tim Shelton 

on Facebook

4 years ago

Definitely the most unreliable bank I've done business with. 90% of the time their ATMs are unable to accept deposits. This is very inconvenient since I work nights. Switching banks once lobbies start to open back up.