fortcollinsconsumer on Yellow Pages
7 years ago
09/01/2013, 11:56 AM
DO NOT DO BUSINESS WITH THIS DEALERSHIP.
***If I could give this dealership NO STARS I would...one is too high.****
Long story short I placed a $100.00 deposit down on a truck that I liked with the verbal agreement (done over the phone from Fort Collins) that I would receive my deposit back if I could A.) Not get the financing I wanted and/or B.) We could not come to agreement on a deal for the truck.
Well I got my own financing that I wanted and went back to negotiate the deal. I offered a deal to which the manager said was, "Way too low to even consider?" I asked the manager what he thought was a "fair deal." The manager replied with, "I don't know, nothing that you're offering." Because he was so rude and clearly did not want my business I asked him to refund my deposit and I would take my business elsewhere. He told me, "all deposits are non-refundable." I told him when I put the deposit down it was with the agreement that if we could not agree on a deal it would be refunded. He replied with, "Nope, sorry man."
I asked to speak to the dealership manager and he said he was not there. I told him I would call back tomorrow. I left that day, offered O'Meara Ford (104th & I-25) the same deal that was way too low for Spradley Barr, and walked out with the vehicle I wanted an hour later.
Since then I have spoken to the manger, Mark M., over ten times about this. First, Mark told me that they had no record of my deposit so it was either not taken or refunded. When I e-mailed him a copy of my bank statement showing the deposit he told me to give him a week and call back. Over five messages later and I finally reached Mark again. Mark said that "my guy that handles this isn't in right now, call back later this week." I called back and left multiple messages. When I finally reached Mark again and reminded him who I was he said, "Oh, I thought we took care of this last week?" I told him we had not and I was still waiting.
It is now over three months after the deposit and I am calling at least once a week to get this deposit back. It's not so much the money, it's the fact that this was an agrement and nobody seems to care about my needs since I decided not to buy a vehicle from them.
I am newer to the northern Colorado region and when I tell others of this experiecne they usually reply with, "That's right on par for that place, they are a bunch of a**holes." I could not agree more.
Save yourself time, money, and most importantly your sanity and do business literally ANYWHERE else.