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Splash Financial
- Financial Services
- Cleveland, OH
About this business
<strong>Splash Financial, Inc. is a financial education and student loan refinancing company that provides online lending options to help college graduates consolidate and refinance their student loan debt.Loans are funded by banks and credit unions.</strong>
Location details
812 Huron Rd E, Cleveland, OH, 44115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was on Credit Karma’s app and this lender appeared in my feed. I submitted my application and it’s been a week and the loan is still going through underwriting. 2-3 days is a lie. When I called to ask the status a week later, the rep mentioned that they would need to call me to verify additional information. This is not new to me as I have a fraud alert on my credit reports. I have been through this process with REPUTABLE companies many times. The issue with Splash is- no one ever called me. After reaching out asking why, ... read more
Business response:
Dear Ms. ******** Thank you for the opportunity to respond to your recent Better Business Bureau review. We take all consumer feedback seriously. Splash Financial, Inc. (“Splash”) is a leading digital lending platform that helps consumers shop and compare products from a Splash-powered network of banks, credit unions, and other lending partners. On or about April 16, 2024, you applied for an unsecured personal loan via the Splash platform. At that time, you provided a written instruction to pull a credit report and consented... read more
I applied to refinance my student loans for a lower interest rate because I heard the advertisement on Dave Ramsey's podcast for Splash Financial. I thought it was a good opportunity as I am trying to pay off all my student loans as soon as possible to be debt free. I have been paying on my student loans (even paid one off) during this pandemic forgiveness of not having to pay anything and with no interest rate. After filling out an application online they denied me right away and said it was because of my credit. I just tur... read more
I started my student loan refinancing through Splash at the end of April. Through few difficulties here and there, it finalized some time in June. During this time, I was informed about ********* ******* ****** which is a separate financial entity that Splash is involved with in order to provide their interest rate. On multiple occasions, I was informed that the association with this *** is just for the formality and there would be no need to start any account with them. After the refinance finalized, I received an email fro... read more
Business response:
Thank you for your comment on our program. A team member has reached out last Friday and earlier this week to help alleviate any concerns and to help mediate the issue at hand. Please let us know a good time to reach out and we are happy to help.
I applied for private student loan refinancing at least two months ago. They still have not fixed the IT issues on my application. Communication from the company has been absent. This is not acceptable and seriously concerns me about them managing anything of mine.
Business response:
Thank you for reaching out to us. We apologize for any difficulty that you have had with our process. This morning we will have our Director of Customer Service reach out to you to rectify the issue.
I have been trapped in a nightmare attempting to refi a loan with them for 3 months. So many technical issues we can’t get off the ground. They’ve asked for the same documents multiple times. Does not inspire confidence and I fear them managing my money at this point. No idea if they’ll even honor the rate they gave me 3 months ago. FWIW, I have excellent credit and income and am refinancing 300k. I’ve done numerous Refis and mortgages and never had such issues. Infuriating.
Business response:
Thank you for reaching out to us. We apologize for any difficulty that you have had with our process. This morning we will have our Director of Customer Service reach out to you to rectify the issue.
Beware. Got an estimate for student loan refinancing. Rate was at 3.87 for 15 years. I have a screen shot of the loan. I was then redirected to ***********who would be honoring the refinancing. When it was time to sign the final application they only gave me a rate of 4.00% for 10 years. Not terrible, but not what my initial quote was. Bait and switch. I called **** about it and they said I wasn't the first case that had occurred when going through Splash financial. Very frustrating.
Business response:
We are sorry that you weren’t happy with your experience. At Splash, we conduct a soft credit pull to provide a pre-qualified rate throughout our network of lenders. The lender (in this instance, U-Fi) conducts a hard credit pull when the application is submitted to them. As a result, sometimes the soft pull and hard pull can be slightly different – causing a rate to change. We are working on better informing people when they receive an initial rate with us that the rate is not locked in until the hard credit pull. We are al... read more
Frequently asked questions about Splash Financial
How is Splash Financial rated?
Splash Financial has a 4.6 star rating with 879 reviews.
When is Splash Financial open?
Splash Financial is closed now. It will open on Monday at 8:00 a.m.
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