Spa Alila

Sylvia Pardini 

on Google

3 weeks ago

One star — and that's generous given the complete lack of customer service before I even arrived. I tried to reach the spa multiple times: two phone calls, two emails — one of which bounced back because apparently even their email address doesn't work. Their own reservation line promises a "prompt call back." That promise is empty. I was ignored across every channel, every time. After digging into other reviews, I understand why: it looks like day-pass guests are treated as an afterthought compared to overnight guests, with ... read more

Franklin De Paz 

on Google

7 months ago

I want to share that my experience with the spa supervisor, Katy Hughes, was not at all what one would expect from a property of this caliber. I booked a day visit through ResortPass and, upon asking about spa services, was told, quite rudely, that guests paying $3,000 a night take priority. I understand policies and limitations, but there is a professional and respectful way to communicate them. The way this was presented felt dismissive and unnecessary. Initially, I gave her poor communication and lack of customer service ... read more

buzz cutter 

on Google

11 months ago

the waiting area is very soothing and the actual spa room overlooks the forest. a great experience! the massage itself was pretty good too. the price is honestly not bad at all for a resort like this 

Ari 

on Google

11 months ago

the waiting area is very soothing and the actual spa room overlooks the forest. a great experience! the massage itself was pretty good too. the price is honestly not bad at all for a resort like this 

Angel Trinidad 

on Google

a year ago

Sue was awesome! If you managed to get Sue as your massage therapist, the massage gods have answered your prayers bc she is one of the best. I've probably gotten hundreds of massages in my lifetime, and I would say Sue is top 5. Katy at the Front Desk was also helpful and knowledgeable. She gave us great recommendations on what to check out at the resort and made us feel very welcomed and comfortable! I can't wait to go back!