Southwood Retirement Resort Ltd

L Brooks 

on Google

2 weeks ago

The only reason this facility gets one star is because the kitchen and dining room staff really try and are kind. This company has GREAT marketing but don't be fooled. Mom has been here just over 3 years. Since then everything has declined. Food, transportation, activities, staffing and management. They have had great chefs... all of whom leave. Activities are the same all the time every week. (bridge, bingo, bible study and sometimes ice cream day) They have a lovely pool and have NEVER had a qualified exercise person, now ... read more

L Brooks 

on Google

4 months ago

The only reason this facility gets one star is because the kitchen and dining room staff really try and are kind. This company has GREAT marketing but don't be fooled. Mom has been here just over 3 years. Since then everything has declined. Food, transportation, activities, staffing and management. They have had great chefs... all of whom leave. Activities are the same all the time every week. (bridge, bingo, bible study and sometimes ice cream day) They have a lovely pool and have NEVER had a qualified exercise person, now ... read more

robert lee 

on Google

4 months ago

My mother just moved in to the Regency and I’m blown away how amazing the staff is.There is one person in particular I would like to say went above and beyond !Victoria Ross , she was amazing! I live out of town and she had great communication with me and made my mother’s first night a special one . I can’t say enough great things about the Regency. It’s truly a retirement resort with class and integrity. I would highly recommend it to anyone. 

Cathy N 

on Google

5 months ago

My mother has been at the Regency in Penticton for just over 3 years. During this time, the prices which were expensive to begin with have gone up significantly and the services, especially the food quality have gone down. They have had at least 4 different chefs that have either quit or were fired. There's also been a significant staff turnover in other areas. I hope things improve soon!! 

Robin Smith 

on Google

a year ago

My mother has been at the Regency Southwood for over a year. Beautiful facility, friendly staff, but the food quality is abysmal. Poor nutrition, and often inedible.