Southwest Airlines Federal Credit Union

Dustin Copening 

on Google

2 weeks ago

Looking for a credit union because you’re tired of traditional banking headaches, absurd fees, and subpar customer service? Then this is not the credit union you’re looking for. My wife and I have been members of this credit union for 15+ years, and we cannot wait to pay off our remain loans and credit card account so that we can end our banking relationship with SWACU. Their approach to banking has become less customer service oriented and more punitive over time. The number of 5 star vs 1-2 star reviews in the last two yea... read more

Trey 

on Google

4 months ago

Public service announcement i NEVER complain online. Swacu is the worst financial institution I’ve ever dealt with. Zero customer service, inept technology for banking. Do not use their services. You will be greatly disappointed. 

Jesse Fininen 

on Google

8 months ago

I’d like to request to give ten stars not five. 10/5 , I came in on 12/5/25 (*Friday*) at exactly 4:55pm which this branch closes at 5:00. And as soon as I walked in I locked eyes with Mrs. Charisse who I could see had just did her count and closed the register for the day. Bless her heart because she reopened the register logged back in just to help me out. She was very on point even though the week I’m sure was intense and filled with over stimulation. Short story long I had to pay my rent and she did not walk out of there... read more

Kerry Schwab 

on Google

2 years ago

I like the main branch, but this branch lost my wife's request to get a new card. Then, sent a replacement card that did not work. Then, when she closed the account because she couldn't get to her money for over a month, they gave her a normal check instead of a cashier's check. Guaranteeing another week of not getting to her money when she deposited at a different credit union. No apology for any of these things. Lots of shoulder shrugs instead.