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sofaitalia.co.uk
- Retail
- Willington, Crook
About this business
Location details
5, Low Willington Ind. Estate, Harvey Ct, Willington, Crook, DL15 0FB, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Sadly our experience has been anything other than stressful and problematic. Our £5,000 sofas arrived in November 2021. On delivery we noticed that they were badly damaged and immediately notified Sofa Italia. In accordance with consumer legislation we are entitled to a repair, replacement or refund. We opted for replacement and notified Sofaitalia. Sadly they have declined to offer us replacements, even though this is contrary to consumer legislation. Thankfully we purchased using interest free credit. The finance company h... read more
Caution advised. I received a damaged sofa (2 springs broken and large, deep scratch bordering a rip on the back of sofa). Company will not replace and do not respond to communications. Extremely poor service. I made sure that I had guarantees regarding quality - they were given but not lived up to. Be warned before you pay!
After purchasing a brand new white leather sofa , I was horrified to then see stain marks on the leather after only 4 days. I have contacted did a Italia on numerous occasions now and also Castelan with whom I have taken and paid for extra warranty cover and they have not been helpful at all. Terrible service , terrible product, don't EVER PURCHASE FROM SOFAITALUA
Frequently asked questions about sofaitalia.co.uk
How is sofaitalia.co.uk rated?
sofaitalia.co.uk has a 3.6 star rating with 9 reviews.
When is sofaitalia.co.uk open?
sofaitalia.co.uk is closed now. It will open at 9:00 a.m.
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