Smartcom Telephone

Paul Nerz 

on Google

a month ago

Recently added service to our office. Team that put in service cut our water line. 6 hours later its fixed. Not even a I'm sorry for the inconvenience. Its fixed- Like something heroic was completed. Today we had an outage. When we called to report it we were told we had not paid our invoice and service had been stopped. We paid the invoice. Come to find out an hour later we had paid the invoice 6 days prior to this. Customer Service is lacking here. 

LILLANA SOTELLO 

on Google

2 months ago

They are truly outstanding, especially Jake-Ryan from the Hebb area. He was incredibly helpful—this gentleman went above and beyond in assisting me with signing in to my internet. I have never had anyone provide such thorough and patient support. He truly deserves recognition, if not a very good raise!” I would recommend Smartcom 

sergio rodulfo 

on Google

5 months ago

I am satisfied with the fiber internet service and its low latency. However, I find the customer service concerning; inquiries regarding contract duration have resulted in threats of legal action. Furthermore, the pricing is higher than competing providers such as Spectrum. 

Katia Peña 

on Google

4 months ago

Terrible service! Customer service on the phone is the worst! I called twice and the two people who helped me treated me horribly! Just because my residence has this internet, I would have already changed to Spectrum! 

Trey Poer 

on Google

a year ago

Customer service was incredible. Monica really helped out with my issues and researched on her own. Then they scheduled a technician for the very next day. Angel Ortega showed up on time and was able to resort of my issue and very short period of time. I can’t say enough good things about this organization.