Silverado Ranch KinderCare

Aubry Brooks 

on Google

a month ago

I enjoyed this center from the beginning when my first daughter was 4 months old, (attended until she was 2) then management changed (new director) and teachers were leaving, and slowly parents were also taking their children out myself included.. I could not get anyone to answer the phone while my child was there, left messages, and sent a chat on the app and no response.. When we have gone to pick her up there was never anyone in either office they had at the front, it was as if the center was closed. After hearing my daug... read more

M A 

on Google

2 months ago

My son enrolled twice to this location. The first time was because his original daycare asked us to "unenroll" him due to him not knowing how to console himself at 8 months old... (those who know his story would already know who we are, we would want to stay anonymous to the internet) I took a break from daycares, and he went to a babysitter. We then decided to tour this location, they reassured us that they would do whatever it takes to make sure he's alright and that they will work with him. And they did! It was great my s... read more

Lauren Ecker 

on Google

6 months ago

I had a tour scheduled and took time off of work to do so. I showed up for the tour and the front desk lady told me the person that does the tours had stepped out and I could reschedule. No apology, no follow-up, nothing. My time is important and it’s incredibly rude to waste the time of others. I did not reschedule the tour and decided to take my business elsewhere. I can’t speak to the actual facility or the care provided to the children but that initial interaction put me off. 

Jen Melliti 

on Google

7 months ago

At first we loved this center, my daughter started at 3 months old and is currently 2 and I had my other infant start there as well. All the problems stared when they got a new director which is the current one. Staff started quitting and began to look miserable. Parents were pulling their kids out. My problem started over the summer when we withdrew for 2 months to visit family and were still being charged even though the kids were dis enrolled. I had had multiple conversations (3 to be exact) about the summer with the dire... read more