Silver Lotus

Lisa Wiebe 

on Google

a month ago

Very disappointed with the customer service at Silver Lotus. I bought some shorts unsure if I wanted to keep them and asked the employee if they do returns. She told me and my husband that they do returns within 10 days as long as all tags are attached, and there were unworn/in perfect condition. Six days later I went to return them and they told me they only do exchanges or store credit. I totally understand that some people make mistakes in how they communicate so I’m willing to take the loss, however my grievance is with ... read more

Jamie Robertson 

on Google

4 months ago

Purchased an expensive hair claw clip & it fell apart at first use. No offer of a refund or replacement of any other as there were non left. 

Jas Rehal 

on Google

6 months ago

Beware Before Purchasing – No Refunds & Poor Customer Service I bought a gift for my girlfriend at Silver Lotus, and the owner helped me pick it out. She was friendly and engaging but never mentioned their no-refund policy, even though she knew it wasn’t for me. When we tried to return it—completely unused, with all tags, the full receipt, and a gift receipt—they refused a refund, offering only an exchange. When I asked why this wasn’t mentioned at the time of purchase, the owner pointed to a small, hard-to-notice sign at th... read more

Alisha Piche 

on Google

6 months ago

I could spend hours in this store! Such a large selection of beautiful things, all very reasonably priced. I’ve been looking everywhere for some good dainty earrings and there is such a large selection here. This is going to be my go to spot for jewellery now. The staff are also very sweet and helpful.